HSPL Problem?

[Alksion]

My first touch pro 2 screen died so they sent me a new one.
I need to unlock it and this stupid LICENSE thing wont let me!
I knew I would have a problem with this, because I go through so many phones.

What should I do?

Edit: I mean other than emailing them for a request. Do I always have to do this BS now?

[mikejones13]

Well, you should PM cmonex or olipro at xda. Or you can email them through their site http://www.htc-unlocks.com/

[jsalh]

I ran into something similar, went to the support link at the bottom - and filled in the ticket and within 24 hours the problem was resolved.


:preface for the people not reading ... some quick answers:
- our page on this Hard-SPL is always here: http://rhodiumw.htc-unlocks.com/hard-spl.php
- license: you will just have to run the program on the PC with phone connected, normally you will not notice anything about the licensing, it is totally free for personal use!
- if you need help with license issues (when it says you already unlocked a device), you can send your message at: http://support.htc-unlocks.com

[p-slim]

Originally Posted by Alksion

My first touch pro 2 screen died so they sent me a new one.
I need to unlock it and this stupid LICENSE thing wont let me!
I knew I would have a problem with this, because I go through so many phones.

What should I do?

Edit: I mean other than emailing them for a request. Do I always have to do this BS now?

besides emailing there is no way around it. the only other way would be to click the donate button (which is what you should do anyways because they had to spend countless hours making a free program) but i'm assuming you're looking for the cheapest way and that is to email them.

[Alksion]

I did, very unhelpful, basically told me to pay for it!

Good luck everyone!

Now I stuck with this stupid Sprint ROM, because I can't use the unlocker.. FML

[strra]

Originally Posted by Alksion

I did, very unhelpful, basically told me to pay for it!

Good luck everyone!

Now I stuck with this stupid Sprint ROM, because I can't use the unlocker.. FML

yeah, their system bones anyone that needs to get a replacement. the only way around it that i can think of may be to deactivate the phone from your carrier, clear the epst, and run it from a friend's computer... maybe

*edit* or donate

[superevilllama]

Once it fails because you have already activated a phone on that current IP address, it becomes blacklisted, and whether you move to another computer/network or not it will make no difference. Your IMEI will have to be whitelisted by cmonex. She is very helpful with this if you submit a support ticket on their website.

Key thing to remember, if you are getting a replacement phone, dial up a friend and use their system/network, and you will have no problems.

[mathiass]

if you are a little nicer maybe they will whitelist you

[Young_breedent]

this sucks, i just got a replacement as well and can't flash. I already sent them an email, how long is it taking for you guys to get a response???? and when i click on that link to donate for another device nothing happens

[strra]

Originally Posted by Young_breedent

this sucks, i just got a replacement as well and can't flash. I already sent them an email, how long is it taking for you guys to get a response???? and when i click on that link to donate for another device nothing happens

in my experience with the sim unlocker, i never got a response until about 4:30am est the next day
it took me about a week to resolve my issue because they probed me for everything but my blood type