Re: Self Service Phone Replacement Tool Decommissioned
 

Ahh damn it... wow I just ordered a replacement on thursday thru advanced exchange. Last day to do it!

Re: Self Service Phone Replacement Tool Decommissioned
 

been talked about here
http://forum.ppcgeeks.com/showthread.php?p=1414780

Re: Sprint Online Advanced Exchange - Decommissioned
 

Threads merged.

Re: Sprint Online Advanced Exchange - Decommissioned
 

this sucks my nearest sprint store is 2hrs away!!!

Re: Sprint Online Advanced Exchange - Decommissioned
 

why was this moved to tp2? :)

Re: Sprint Online Advanced Exchange - Decommissioned
 

That is too bad that it isn't available anymore for those who live a distance from the service centers. But unfortunately I agree that the system was abused and when that happens things always change.

Re: Sprint Online Advanced Exchange - Decommissioned
 

i belive this is concidered a handicap and you can call sprint and talk to them. tell them your problem and they will check for sprint stores. once they see your really far from one i think they will send you a replacement. but your phone better have a real problem and no physical damage or they will charge you.
i think that is what happens. correct me if im wrong.

Re: Sprint Online Advanced Exchange - Decommissioned
 

i seen a ton of people come with online AE phones they want activated, and when i asked what was wrong with the old one they say, "o nothing i wanted a new one" or "it had a scratch". so thanks to idiots like that you guys who are far away from a sprint service and repair are hassled. but like homamk said, tell them whats up, and they should help you. if they dont help ya, hang up and call again.

indirect stores can NOT give you a different model with out it coming out of their pockets, and corporate stores can if you qualify for a WEL list violation like mutiple exchanges or know issues with your current phone. if customer care notes the account they should be able to also depending if they have the phone in stock at the time.

Re: Sprint Online Advanced Exchange - Decommissioned
 

What sucks is all the Sprint stores I go to in Atlanta all suck...lol They always messed up any transaction with any phone, even had a manager call me a liar! I have 6 lines and to be called a liar was extremely out of line.

Re: Sprint Online Advanced Exchange - Decommissioned
 

call *2 and tell them about it. they will fix the problem and/or give you a credit.