Please help! Activesync stuck on looking for changes

lbulmer · #1 (**permalink**) 08-07-2009, 02:03 PM

Yesterday I downloaded trial software (CompanionLink) that was supposed to sync my PC PIM (Time & Chaos) directly with my phone (HTC Mogul). It didn't work, so I uninstalled it. Now I can't even use activesync. It just sticks on "looking for changes." It's connected to the phone, as I can explore fine. I've deleted the partnership on both the PC and the phone; I've deleted the folder with the phone's name in My Documents; I've uninstalled and reinstalled both activesync and Outlook. I've even changed the USB cable to a different slot in the computer. All to no avail.

Is there anything else I can try short of doing a hard reset on the phone?

**gTen** · #2 (**permalink**) 08-07-2009, 04:21 PM

Try toggling Advanced Network Functionality

If that doesn't help, uninstall activesync. Then go see if activesync left any files and delete them. Then reinstall activesync.

lbulmer · #3 (**permalink**) 08-07-2009, 04:50 PM

Hi. That didn't work, either. When reinstalling ActiveSync, it says the thing about not having a default mail handler, to make Outlook the default. Outlook Express is set to be the default. Even if I change it to Outlook, though, it still doesn't work.

**gTen** · #4 (**permalink**) 08-07-2009, 04:54 PM

Are you getting any sort of error code?

also to confirm your using Activesync 4.5 right?

lastly, any firewalls enabled?

lbulmer · #5 (**permalink**) 08-07-2009, 04:59 PM

No error code. It just hangs on the "looking for changes," and finally it will just say it couldn't synchronize. I do have ZoneAlarm, but I've made all the changes recommended by Microsoft, and I've also just shut it down. I have Windows firewall turned off.

lbulmer · #6 (**permalink**) 08-07-2009, 04:59 PM

Oh, yes, It's 4.5.

**gTen** · #7 (**permalink**) 08-07-2009, 05:01 PM

How about try disabling what ActiveSync syncs by default and then add them 1 by one to see if maybe something is causing it to hang.

also you can try removing the SD card if you have one then doing a sync.

lbulmer · #8 (**permalink**) 08-07-2009, 05:09 PM

I tried it with the card out. No go. I also tried it with no categories selected, and it still hangs up.

**gTen** · #9 (**permalink**) 08-07-2009, 05:13 PM

hmm...did you restart your computer yet after any of the reinstalls?

Also, check out the Windows Logs to see if there is any hints there.

lbulmer · #10 (**permalink**) 08-07-2009, 05:26 PM

Yes, I've restarted it many times.

Hmm. I looked at the performance logs before. When I went to check this time, the service was disabled, as were some other services that should have been set to automatic. Do you know if there are any services in particular that ActiveSync depends on? I'll Google it.