Re: Green Phone Button Stopped Working
 

I have a two year old Sprint phone and my green phone buttons seems dead, but if you press it VERY hard it works, I'd say its wear and tear but Sprint might give you a another one if your nice. I'd base my plea on Manufacturing defect since all the other buttons work, mentioning the white dot on my screen might help too. :)

Re: Green Phone Button Stopped Working
 

Had the same issue with mine, and I went to Sprint store. Tech replaced button/contact and all was well. Took him about 30 min, but he also replaced the thumb wheel.

Re: Green Phone Button Stopped Working
 

The thumb wheel is completely separate. It was a waste for sprint to also replace that.

Re: Green Phone Button Stopped Working
 

It wasn't working, and they replaced it. Now it works great! Not a waste in this case.