Bricked Mogul Completely Locked Up ... Now What?

fje00 · #1 (**permalink**) 08-11-2007, 03:24 PM

My Sprint Mogul is completely locked up and frozen. A soft reset reboots it and loads the Today screen, but a few seconds later it's completely locked. All keys and controls are non-responsive.

I attempted a clean reset (Messaging, Calendar, Contacts buttons all at the same time) and nothing happens.

Over the past month I've had to clean reset a couple of times when what I thought was buggy software froze the device.

I have tried various other attempts at reset: remove battery, remove SD card, AC power, battery power, USB power, nothing seems to work. It always reboots to a frozen today screen.

I had updated to the new ROM a week or so ago and all seemed fine. The last thing I did before this lock up problem was disable Egress on the Today screen. It was docked via USB and BT and EVDO were enabled at the time.

Now what? Any ideas? Return for replacement?

**colonel** · #2 (**permalink**) 08-11-2007, 03:38 PM

Press both soft keys and reset and the same time. When prompted, press Y on keyboard. that will hard reset.

Dmunkey · #3 (**permalink**) 08-11-2007, 06:32 PM

? clean reset? can someone explane. Is this just another way of doing a soft reset?

papped · #4 (**permalink**) 08-11-2007, 09:32 PM

A hard reset wipes your phone back to the original ROM that the phone comes shipped with.

**willysp** · #5 (**permalink**) 08-11-2007, 10:04 PM

Quote:

Originally Posted by Dmunkey

? clean reset? can someone explane. Is this just another way of doing a soft reset?

Don't know what he/she means by "clean reset". The two types of reset are "hard" and "soft".

fje00 · #6 (**permalink**) 08-13-2007, 09:24 PM

Ran across "clean" reset on HP support site while researching how to reset my WM5-updated hx2415 iPaq. HP distinguishes between soft/hard/clean. Difference in memory storage between WM 2003 and WM 5/6 complicated this I guess.

On Windows Mobile 5.0 products, a hard (full) reset stops all running programs, but does not clear user data or applications because they are stored in ROM (Persistent Store feature). A hard reset also resets all hardware registers. Users can perform a Clean Reset, in which the product is cleared to its factory defaults. A clean reset returns the HP iPAQ to the default Windows Mobile 5.0 settings with no user data or applications.

I was assuming here that this applied in general and to WM6 as well.