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Not on sprint.com
I spoke to a representative and they told me that the mogul has reached "the end of its life".
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Re: Not on sprint.com
Figures. Now lets all eagerly await the iPhone clone that will surely replace it... ](*,)
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Re: Not on sprint.com
I wonder if that means they'll eventually replace existing moguls with the touch pro? Meaning if i took a malfunctioning mogul to sprint (and they were outta refurbs or mogul stock) they'd give me a touch pro? Wishful thinking, but that would be nice. :)
dschoenike |
Re: Not on sprint.com
It usually takes a while for them to run out of refurbed devices on the insurance end.
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Re: Not on sprint.com
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Re: Not on sprint.com
I wonder if that "representative" actually represents Sprint's actual position. He may have been speaking unofficially. I'd say it's end of life when they don't sell it online anymore.
So I just saw that it's not being sold online anymore...I sit corrected. |
Re: Not on sprint.com
no he is right they are now discontinued.... but there are PLENTY of refurbs
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Re: Not on sprint.com
plenty of refirbs all around and the TP is so new that i doubt asurion(sp?) has any where it would still fall under the manufacturers warranty. but, they may have a few. its hard to say what they will do.
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Re: Not on sprint.com
I called Sprint (because I too did not see the Mogul on their website). The rep I spoke with said it is NOT end-of-life... just out-of-stock. She said if it were end-of-life, it would not show up on her order screen. However, her order screen said "out of stock".
How do we find out for certain? |
Re: Not on sprint.com
trust me there was a document a long time ago it is EOLed
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Re: Not on sprint.com
It's no longer being sold haha. I don't know why it's such a big deal to everyone :P
This is what happens: It's not on the web site because it's been replaced by the diamond and touch pro. You probably can't get a NIB replacement anymore, so all you get is refurb. They probably won't upgrade you because there are plenty of refurbs. If you can't buy them from a store, you can't buy them on-line. Sorry! |
Re: Not on sprint.com
I posted this info a while ago on another thread almost a month ago. The escalations person I talked to told me they where planning it as soon as November 25th, but couldn't confirm the actual date, but only that it was deffinitely coming shortly. Lo and behold here it is. It is unfortunate because that means no new Moguls as replacements, only refurbs...and hopefully eventually we'll see some TP's.
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Re: Not on sprint.com
So, unlike many people around here, I -love- my mogul. If I wanted to buy one to have "in my back pocket" to replace the one I have once it eventually dies, can I find a new one anywhere? I don't want to buy a Touch, because I want the qwerty keyboard.
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Re: Not on sprint.com
Just thought I'd add my 2 pesos worth. As some may have seen in another thread regarding replacement Moguls, I mentioned that I just had mine replaced, and it was a NIB replacement (which I did verify thru the EPST tool). So, it appears that although they are EOL'd as far as selling them, and no doubt most people will get refurbs if they need replacements, they obviously still a stock of NIB Moguls. Now, I ordered my replacement thru the self service page on sprint.com, but I'm not sure that made any difference since when I did that for my wife's MotoQ, they just send a refurb phone. *shrug* So, what determines who gets what as far as replacements? Only Sprint would be able to answer that, and I'm not even sure they'd know... lol
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Re: Not on sprint.com
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The website says they don't have any Mogul inventory and will let me know when it is off back-order... We shall see if they get a new shipment of Moguls soon or not. |
Re: Not on sprint.com
just thought i'd throw in my experience....
I made an insurance claim for my Mogul on Monday because of keyboard issues and received a new-in-box Mogul on Tuesday. |
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