Email button broke, Sprint won't replace in-store

[Silent_Patriot]

Not only should it be covered under wear and tear, but it is potentially a manufacturing defect. You might want to "remind" the morons at that store about Sprint's supposed new focus on "customer service".

[jshell73]

I've had my TEP replacement for 3 months and it was a refurb replacement. I have the white spots, message button fell off, the Dpad center button doesn't work, the wifi has never worked. I emailed Sprint and complained, they said if I brought it in and paid for all the repairs, that they would re-imburse me on my account.

For what it would cost to replace it I could get a new non-refurb phone.

[schultz9200]

Originally Posted by djheir

Thanks for the info schultz. Two quick follow up questions: 1. I do have white spots and connectivity issues. Does this mean that even if I just walk in with those issues that I'll have to pay because a non-related button is broken? 2. What exactly is covered under the term "wear and tear"?

Thanks again for your help!

No problem man, glad I can help.

1. If the resolution involves swapping out the unit, yes. Any type of physical damage has to be caught by the rep or they risk getting a charge back.

2. Anything that you cause to the phone except missing, cracked, smashed things. Say if you came in and the button wasn't working but was still attached it would be covered. I disagree with the stance on this because some situations such as yours should absolutely be covered.

My advice, have Sprint credit you back.