Will Sprint replace 6700 with 6800? - Page 3

groovadelickun · #21 (**permalink**) 07-01-2007, 04:37 PM

Bummer about Sprint still having the 6700 in stock, as my replacement "6700" is suppose to be in tomorrow at my local Sprint store. I was really hoping that it just might turn out to be a 6800.

I can only hope..

Touche' · #22 (**permalink**) 07-01-2007, 06:20 PM

I just went up there today, since the GameStop is just next door. I asked them about this, but they told me that they had none in stock at the store, or in any warehouse. They even called a few other stores around here, but they said they had no way of obtaining a 6700. So, hopefully I'll be using my Mogul within the next few weeks.

-Touche'

Dmunkey · #23 (**permalink**) 07-02-2007, 02:28 AM

Coming from a sprint tech there are about 9000 6700s in the warehouse at the moment. So unless your phone is dead on arrival, and the store is out of 6700s you might be lucky enough to get a 6800. This also depends on the tech at the store. In short getting swapped in to a 6800 is not likley for at least 3 to 5 months. As it stands we can't order 6800s in to replace one if it gets broken. Sorry to burst anyones bubble

sprintmogulfan · #24 (**permalink**) 07-02-2007, 01:29 PM

I did exactly what someone else had mentioned. I still had a year togo on my contract so I called up sprint and told them that I have had problems with my 6700 and wanted to cancel my contract and pay the 200 bucks. I was wisked away to retentions and asked if there was anything they could do to make me stay with sprint. I told the rep that I would stay if I could get a mogul. I wasn't elidgible yet for the upgvrade discount but the rep said that she would give me the 150 off anyway.....ans here I sit typing this post on my Mogul that I paid 399 for......not to bad!

want2tokyo · #25 (**permalink**) 07-02-2007, 03:06 PM

try ecare, i ordered a NIB 6700 and emailed ecare about getting a new 6800 and the CSR sent me a new 6800 and all i had to do was return the 6700. i have discussed with other people and emailing them has been the only way people have been able to get the 6800 for free

Touche' · #26 (**permalink**) 07-02-2007, 07:54 PM

I heard about this 'ecare' on another post, but hadn't really payed attention to it.

What EXACTLY is ecare?
How do I get a hold of them?

Yes, I tried doing a search, but it brought up A LOT of posts, and I went through quite a few of them with no luck.

-Touche'

Gh05t · #27 (**permalink**) 07-02-2007, 10:23 PM

Quote:

Originally Posted by want2tokyo

try ecare, i ordered a NIB 6700 and emailed ecare about getting a new 6800 and the CSR sent me a new 6800 and all i had to do was return the 6700. i have discussed with other people and emailing them has been the only way people have been able to get the 6800 for free

I got a replacement for my ppc6700, it didn't come with a box or anything but under the refurbishment status it said no data so I guess it was new. I emailed ecare for swap and they said ok. I should be getting sometime this week.

**stroths** · #28 (**permalink**) 07-03-2007, 06:35 AM

Quote:

Originally Posted by Touche'

I heard about this 'ecare' on another post, but hadn't really payed attention to it.

What EXACTLY is ecare?
How do I get a hold of them?

Yes, I tried doing a search, but it brought up A LOT of posts, and I went through quite a few of them with no luck.

-Touche'

Log in to your Sprint account online (sprintpcs.com/manage) and click the contact us link then select email.

evilecho · #29 (**permalink**) 07-03-2007, 09:10 AM

yes only if u've hand multiply issues w/ the 6700 and have been through more then 4 or 5 replacements. which is what happen to me and i was able to get a 6800 as a replacement on launch day. but i went through cs i don't think lockline has the phone since its still not available in many stores. i would wait till the phone becomes available in stores before trying to get a replacement from lockline.

Touche' · #30 (**permalink**) 07-03-2007, 05:49 PM

Yeah, they screwed me. I've been walking around with a 'broken' 6700 for like 4 months now, because I was told I would get the 6800 as a replacement if I waited it out. Now, they just wanna give me another 6700.

When I talked to the manager who said that he would swap it for the 6800, he said, "Well, I probably shouldn't have told you that. Sorry, but when we get them in we're not going to give you a 6800, sir." I'm gonna go back up there in a few minutes and ask to talk to a regional and/or district manager.

-Touche'