Stupid Keyboard... - Page 2

Rechard · #11 (**permalink**) 10-30-2008, 08:39 PM

Same deal here.....keyboard was perfect until the 6.1 upgrade. Found the keyboard fix and it would not work on 6.1. Finally gave up on using the keyboard and just use the onscreen one.

**GhettoBSD** · #12 (**permalink**) 10-30-2008, 08:48 PM

i like using the stylus but i also have issues with it. if a new phone (new in box) is bad then we have a problem!

aesoprock00 · #13 (**permalink**) 10-30-2008, 10:26 PM

i've been having tons of problems with my keyboard for several months now. pressing very hard for any responce, double/triple keypresses. i've been using the stylus so much because i just can't use the keys. i'm reasonably sure it's a hardware problem that happens to a lot of Moguls. I'm not on an insurance plan, or i'd consider sending it back for repair, but it seems to happen so often, so i'm not sure i'd want another Mogul. i'm upgrading to the Touch Pro very soon.

it's sad because it's really the biggest problem i have with the phone.

Vinny · #14 (**permalink**) 11-01-2008, 11:45 PM

I emailed HTC about the keyboard this is the reply I got...

Hello ,

Thank you for your inquiry about the keys sticking on the device.

I understand how important it is to have the phone function properly. The QWERTY keyboard keys sticking tells me that there may be a hardware malfunction with the device, as does the fact that you have to "Jiggle" the usb cable to establish a proper connection. We have a repair shop that would be able to repair your device. HTC CDMA Repair’s number is 1-800-229-1235. The hours of operation for HTC CDMA Repair is Monday through Friday 8:30 AM – 5:00 PM EST.

If you are looking to have the device replaced, I suggest contacting your carrier. HTC does not replace any products provided by the carriers. I do apologize for any inconvenience that this may have caused.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com

tobylaek · #15 (**permalink**) 11-02-2008, 08:11 PM

Same problem since upgrading to 6.1.

stevenfstein · #16 (**permalink**) 11-06-2008, 07:55 AM

Had the same problem with the 6800 from Verizon - if I pressed the A key I would get two different letters showing up. Happened with other letters as well. Called Verizon and since it was still under warranty they sent me a new one (my 3rd replacement so far for different problems). So far so good.
Regards..... Steve