Any luck getting a replacement phone?
 

Has anyone out there had any luck getting a replacement Mogul, from Sprint, while under warranty...other than physically taking it to a service center and using Sprint's paid insurance?

Situation...some keys on the k/b are kinda flaky and unresponsive (have to press them extra firm to work), and my stylus just wants to slide out (I have already lost one in the sand at the beach...my stupid fault for bringing it on vacation!).

I contacted Sprint, was referred to HTC, still waiting for HTC to contact me. Sprint has changed their tune...one agent said "contact HTC", the next said to take the phone to a service center.

To reiterate...Has anyone had Sprint replace your phone, without Sprint's insurance, or by taking it to a service center?

I know that Sprint will, in certain situations...with certain phones, will send a replacement phone in advance. If just one person out there was able to accomplish this, please let me know.

Thanks for everything, anything, and all that this community has done!

mr. squonk

Re: Any luck getting a replacement phone?
 

If you do a search on here, you will find a link for Sprints Advanced Exchange Program that will let you set it up online. A coworker of mine did and her mogul arrived about 3 days later. Problem is, right now I believe they are unable to fill requests for moguls due to a shortage because I tried to exchange mine just the other day through the program. Your best bet might be to go to a service center. If you have TEP, it shouldn't cost you anything.

Re: Any luck getting a replacement phone?
 

Yeah, I know to search first :)
The exchange program supposedly doesn't cover the Mogul, tried that already...and Sprint customer service says no. The nearest service center is like 50 miles away. Sprint even offered me almost 200 in a credit towards a new phone...doesn't quite cover the cost of the Mogul! But, thanks for the response man. Most appreciated.

Re: Any luck getting a replacement phone?
 

Why not?