Mogul replacement delays?

[The Acclude]

my phone wont charge unless the USB connection is held a ceratin way, so on 7/18 I went to sprint and was told 3-5 days, the new one should be in and that I would be called.

2 weeks, 1 days later, no call, no nothing. Just an inconvenient phone. Has anyone had to go in for a replacement phone and been waiting this long recently?

[SkunkApe]

i had mine replaced about a month ago. They ended up having to order it, and said they would call when it was in which was 3-5 days. I kept calling the store after 3 days to see what the deal was or at least so i could get an update. i ended up getting it about a week later.

give the store a call...tell them you want some sort of update.

[MWM.admin]

They ran out in their warehouse of all 6700, 6800, and 6900 for almost 2 weeks.

[The Acclude]

Went to the sprint sotr my buddy works at and walked out with one...make things happen or let em happen

[aznmode]

This might be a good leverage on getting a new one =) if the have that in stock. I would try to speak to the manager.

[nxtech3]

It was probably was an Advanced Exchange, they usually take that long. Ive seen instances where the techs just dont call the people when they come in, my suggestion is to call them and see if they can give you a tracking number.

[miketab]

two days ago went to to store, mine was messed up,l came back a hour later and they gave me a new one out of the box

[GhettoBSD]

thats crazy. i got mine next day. if they don't have them in stock then call every day

[indagroove]

Just tell them that you want credit for a different replacement model. The should credit your account $549. Then you can buy a Treo 800w, and return it within 30 days. By that time they should have diamonds in stock..

[tristem]

If all else fails just call Sprint Executive services @ 703-433-4401 they will handle the situation quickly.