Minutes used for Data even with plan
 

My bill says I used 800 minutes and I said WTF, 90% of the people I talk to have verizon. So I went online to my account and I see a ****load of numbers called 777-000-0001. After doing some research I found out this is a data session, but why are they charging me minutes if I have the $30 unlimited data plan. I remember asking multiple times when I got this phone and plan - "Will using the Internet use minutes?" and every time I was told "No".

Any idea's?

Re: Minutes used for Data even with plan
 

Sounds like a billing error to me, what carrier do you use? Have you talked to customer services yet?

Re: Minutes used for Data even with plan
 

His carrier is Verizon as his info says, Sprint doesn't do that ,using minutes for data is ridiculous. Call,cancel and come to Sprint but do not expect perfect billing or fancy Customer Sce,that doesn't exist anywhere......instead have some patience with all

Re: Minutes used for Data even with plan
 

Sprint hit my second line with data overages $85 worth, I called in and had it removed. gotta love SEP

Re: Minutes used for Data even with plan
 

I may be wrong but isn't 777-000-0001 the number for Sprint's data network? I would check your setting for the data connection to make sure you are connecting to VZW.

Re: Minutes used for Data even with plan
 

Ok, here's the story (had nothing to do with Sprint, Opus). When I first had this phone I used it for about a week. Then I noticed stuck pixels (30+ of them) so I went to the store and swapped it. Apparently during that first week with the first Titan I had was counted by Verizon as being data used on a non-data phone because it wasn't the same S/N of a Titan as the second one I had. Kinda confusing, I know, but that's what happened. They're crediting me the amount charged for the mixup, so no worries.

Re: Minutes used for Data even with plan
 

Glad to see it all worked out for you. My experiences with Verizon were not quite so pleasant. lol

Re: Minutes used for Data even with plan
 

Alltel has great customer service but it will end up becoming Verizon probably anyway.

Re: Minutes used for Data even with plan
 

you should switch over to sprint sero plan. much better data deal in my opinion

Re: Minutes used for Data even with plan
 

sero is gone...