how to get a new mogul
 

hey ive dropped my mogul a few times here and there and things have began to come loose not to mention scratched. I was wondering what would be the best way to get a new phone (yes i have insurance) my mogul is about half a year old. i heard of someone messing up there mogul and sprint trying to give them a touch instead of a mogul. anyways who should i call and what should i say is wrong with my phone to get a new one?

p.s.- once i return my phone to whoever, do i need to relock it and flash to a sprint rom? is there anyway they can tell its been messed with in any way.

Re: how to get a new mogul
 

Just flash it and relock it. Make sure you have insurance first and that it has taken effect. I'm sure they will give you a new phone or at least refurbished.

Re: how to get a new mogul
 

Who do i need to contact 1800sprint1???? and what do i tell them is wrong with it?

Re: how to get a new mogul
 

if not, they could at least put you in contact with the correct department.

Re: how to get a new mogul
 

well what is a good reason to get a new one
??
?

Re: how to get a new mogul
 

Go to the Sprint store....you have a better chance of getting a new one and they carry the refurbish right there......I can tell you this I have done it at least 30 times over the life of my phones and have gotten at least 20 brand new ones and at least 10 brand new in the box with all the accessories...you gotta work the managers....:mrgreen:

Re: how to get a new mogul
 

yea but what do i tell them is wrong?

Re: how to get a new mogul
 

thankz for the idea flyers but is there anything not so drastic so incase they wont refund me or get me a new one i wont be screwed out of a phone?

Re: how to get a new mogul
 

okay so walk me through number two lol

Re: how to get a new mogul
 

do i just take the phone into a sprint retail store?

Re: how to get a new mogul
 

....yes....I will PM you with instructions....reply back to me in the PM

Re: how to get a new mogul
 

Hit me up too please! I'd love to know #2 :headbang:

My input power jack being lose - not charging - has always been my excuse in the past.

Re: how to get a new mogul
 

you have me curious now too, I would like to know your "trick" also. :scratch:

Re: how to get a new mogul
 

me 4..... too secret to post for every one? if so pm me aswell please.....im sure everyones wondered this at least twice

Re: how to get a new mogul
 

I think it is worth the PM rather than posting here! LOL
I don't think I could do number 1. Number 2 isn't so, well...never mind.

I have had so much trouble with my local store, I am always looking for ideas to help get them to budge. I've even gone to one of the corporate vice presidents in the past because my local store manager was so bad.

Re: how to get a new mogul
 

pay for that sprint phone insurance thing, i think its 50 bucks total, break your phone, so it becomes unrepairable, and call up sprint and all that stuff. you should be getting a new phone. you could try reporting it lost, i don't know, i've only gotten one through a "pissed guy throws phone at wall" action.

Re: how to get a new mogul
 

I just got a new replacement phone. My was under warrenty like yours and this avoids the $50 co pay. Mine had some cracks and I wanted to do something before the warrenty was done. I always had problems with my d pad. Going up did not work all of the time. No big deal and I worked around it. I took it to the store and they took it apart but couldn't get it to work. I left with a new unit and everything that is in the box. I'm sure you could find something wrong with your phone.

Re: how to get a new mogul
 

Re: how to get a new mogul
 

Only problem is you have to wait to get the phone....and pay $50....I dont like waiting and I do not like paying a $50 co-pay when I pay for the service monthly.....LOL

BTW you do not get a new phone....it is a refurb.....my way you can sometimes get a brand new phone:mrgreen:

Re: how to get a new mogul
 

Re: how to get a new mogul
 

Whats it worth it to ya???....JK......LOL:mrgreen:

Re: how to get a new mogul
 

if you have the tep insurance put the phone in the microwave for about 4 seconds that will fry it thats what i did with mines

Re: how to get a new mogul
 

PM me please.

Re: how to get a new mogul
 

:lol.

I actually had WM6 on my 6700 and did an insurance claim and upgraded to the 6800. :D

Re: how to get a new mogul
 

pm me too plz

Re: how to get a new mogul
 

hit me up bro...

i wanna get in on this too...

i remember when my first mogul's function key didn't work AT ALL... i took it in, they popped it opened, couldn't get it to work... and i got another one... i didn't get a brand new one wit all the accessories, but it was still fresh... fresha than the one i had...

Re: how to get a new mogul
 

:violent2:

Re: how to get a new mogul
 

Yeah, PM with this info as well. thanks

Re: how to get a new mogul
 

I would like to know the secret of the new phones, so a PM would be appreciated. Also, do you think the same excuse could be used to get a Raphael instead of a Mogul when they come out?

Re: how to get a new mogul
 

Maybe, maybe not they are not to quick to give out upgraded phones....but you never know.....its all in the approach...:mrgreen:

Re: how to get a new mogul
 

Yes just take your phone to a sprint store. I recently exchange BOTH my mogul and touch for referbished ones (which actually were MUCH better qaulity then my previous refurbished one). The excuse I used is the keyboard was sticking on the mogul (which it was had that terrible double typing error and had to press keys extra hard to work and the Touch was having software issues with constantly restarting. They shouldn't give you any issues about trading it in.

Re: how to get a new mogul
 

I just wanted to add to this. Most repair store will replace your phone with a refurb or depending on the person you are dealing with, they can give you a new one. They can replace as long it isn't damage to the mother board. Otherwise they will flag the phone as "Damaged Beyond Repair" after inspecting it. You will have no other choice but to go to Asurion for a replacement. I had a broken charger port and my phone was flagged. From what I know, broken screen, or if any of the front buttons don't work they normally just replace the whole top half. If you're not happy with that they can order you a refurb.

Re: how to get a new mogul
 

Here is a copy of Asurion Insurance Policy. It covers accidental damages, even water damage.

http://www.sprintpcs.com/common/pdfs...entProgram.pdf

Re: how to get a new mogul
 

Here is the what I got from sprint site. The Equipment Service & Repair program is for in store repair or replacement. Other wise you have to go to Asurion. So it looks like physical damage will have to go to Asurion.

http://nextelonline.nextel.com/en/st...ct_popup.shtml

Re: how to get a new mogul
 

Another leverage you might have in getting a new phone is that refurb Moguls are on back order with Asurion. I had to wait more than a week to get mine. Just got it 2 days ago. Call *2 and let them know the situation and depending on who you speak with, they will probably give you a new phone.

It may also help if you already took your phone to a Sprint Repair center so they'll be able to see that also.

Re: how to get a new mogul
 

If You Have Insurance..just Go To Phoneclaim.com
they will tell u what phone would be sent out

Re: how to get a new mogul
 

My phone had the infamous three dots, and somewhere along the way the slide stop broke so it would always close a little crooked. I lived with it because I didnt want to get rid of my Mogul with the "Pocket PC" logo on it. But the buttons on the keyboard started messing up and my web stopped working, so I finally gave in and went into a Corp Store.

I explained to them all the problems, they looked at it and said "Well have to get it replaced" I asked if they had moguls or if they were still replacing with touchs. He said they could get moguls.

Two days later they had a brand new mogul, in the box with all accessories waiting for me to come pick up. Did not cost me a penny, and I didnt have to break my phone or turn in my phone until the new one came in.

Whats my secret? I was very nice, did not argue or yell, did not tell them how bad this or that was. I just explained the problem, told them how difficult it was to utilize my service with the various problems and allowed them to make a decision on it. Truth prevails.

Re: how to get a new mogul
 

If you have both insurance plans on your Sprint account, call customer service (*2 from your phone), and tell them you need an insurnace replacement for your phone. They will either handle it themselves or transfer you to the insurance company Asurion (sp?) to complete it. Just tell them your phone is damaged and you want an insurance replacement. $50 deductable, brand new in box phone within a week, send the old one back. You can do this twice a year.

Re: how to get a new mogul
 

Why is everyone talking about breaking their phone, that's just silly.

If you look here: http://www.sprintpcs.com/common/pdfs...entProgram.pdf
...and read the big letters on the cover of the brochure, you will clearly see:

Protect your Sprint
or Nextel phone
or smart device
against loss, theft
or physical damage.

Do you see the word in yellow?

Re: how to get a new mogul
 

The phone is a re-furb not brand new....