PPCGeeks - Sprint GPS problem

Quote:

Originally Posted by mattinky11 (Post 228272)

I had this sdame problem a few weeks ago. The Telenav program IS the Sprint Navigation client. I had to call support and have them take navigation off my plan and then put it back on. Then you have to wait up to three days before you try to login to Telenav. Once I did this I didn't have any problems and its a nice service.

I'm still confused myself after reading many different posts. The first time I loaded it, it said that it was $2.99 a day or $9.99 a month - i closed the application and then a few days later loaded it up and i havent seen the message since. With the NEW rom update including GPS - you would think they would include the gps program that people with vision plans that have GPS are supposed to use.

I emailed sprint customer service to try to get some clarification and here is the email.
----- Original Message ----- From: "Sprint Customer Solutions - eCare3" <ecare3@cc.sprintpcs.com>
To: "dmaul3300"
Sent: Wednesday, April 02, 2008 5:44 PM
Subject: Re: ID# 20080315011320 USC (KMM48287334I124L0KM)
Question: I just upgraded to the NEW rom 3.35 with the GPS update.
>
> I notice there is a Telenav icon in my program files. When I went to try
> it out it mentioned it was $2.99 a day or $9.99 a month. I closed the
> application and tried to open it one more time (I have NOT used it) to
> see if I get the same message and the message disappeared. I have a
> couple of questions. I have the ultimate vision pack for $30 which includes
> UNLIMITED GPS.
> 1. is Telenav FREE for me since I have the ultimate vision package.
> 2. Do I need to use Sprint Navigation for GPS instead of Telenav?
> 3. What is the difference between Sprint Navigation and Telenav?
> 4. Will I be charged for opening Telenav (the first time I opened it, it
> did mention I would be charged. If so, how do I cancel it. I will use the > Sprint Navigation or google maps
> 5. Do I need an EXTERNAL bluetooth GPS reciever to get GPS.
------------------------------------------------------------------------
Sprints response to me
> Dear dmaul3300,
> Thank you for contacting Sprint. I will be happy to assist you about the
> the Telenav and Sprint Navigation.
>
> Sprint Navigation and Sprint TeleNav are two separate services.
>
> TeleNav provides real time visual and audio GPS driving directions to
> guide a subscriber to their destination using their phone. It provides:
> Visual and audible turn by turn directions.
> Auto re-routing if you missed a turn.
> Points of interest ? Business finder.
> Full set of maps ? pan and zoom.
>
> Sprint Navigation is an application that provides GPS Location Based
> Service:
> Assisted turn-by-turn directions
> Trip information
> Categories of points of interest
>
> The Sprint Power Vision PRO Pack for $30.00 is added on the account.
> This includes unlimited Sprint Navigation. Since both the services are
> different, you cannot use Telenav on the pack.
>
> All TeleNav Track options require a one-time set-up fee similar to an
> activation fee.
>
> If you purchase more than one product from a Partner on one device, the
> set up fee is applied only once. TeleNav Track set-up fee is $19.99. The
> account will be charged $9.99 per month for Telenav Basic.
>
> For GPS, you can use Sprint Navigation.
>
> No, you will not be charged for opening the TeleNav for the first time.
> In case, you are still charged for TeleNav, you can write back to me. I
> will apply the credit.
>
> In order for a device to use the TeleNav GPS Navigator application, you
> must purchase a TeleNav Bluetooth GPS receiver. TeleNav Bluetooth GPS
> Navigator Receiver is TeleNav billed at $99.99 each, plus shipping and
> tax.
>
> If there is anything else I can assist you with, please let me know.
> Have a great day!
> Sincerely,
> Danny G.
> Sprint