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-   HTC Titan (http://forum.ppcgeeks.com/forumdisplay.php?f=44)
-   -   Slide out keyboard (http://forum.ppcgeeks.com/showthread.php?t=19230)

sdawson 02-25-2008 02:33 PM

Slide out keyboard
 
Is anyone else having an issue with their slide out keyboard? For me keys that I use often such as u(2), .(0) and function don't always work unless I press them hard. I haven't had this problem with my apache which is still going strong after 2 years.

Could it be a fault on my phone, or is it just a badly designed keyboard?

Thanks,
sdawson

muyoso 02-25-2008 02:37 PM

Re: Slide out keyboard
 
Do you have insurance on your phone? If so, take it in and they will most likely replace it with a new one.

phonehopper 02-25-2008 03:19 PM

Re: Slide out keyboard
 
Sounds to me like you may have a bad keymat. Like muyoso said, take it back and see if they will swap it out. Even if you dont have insurance, your phone comes with a 1 year warranty FROM THE MANUFACTURER. Granted, you may have to send it in for them to fix it (along with proof of purchase), it still will be worthwhile. When you spend that kind of money of a smartphone, you want it to work right ? :)

leetsauce 02-25-2008 06:00 PM

Re: Slide out keyboard
 
I seem to have problems with my Fn key (blue dot on bottom left). I don't have insurance with Sprint, but I wonder if HTC will repair or replace my phone for this.

kaos 02-25-2008 06:06 PM

Re: Slide out keyboard
 
Quote:

Originally Posted by leetsauce (Post 193529)
I seem to have problems with my Fn key (blue dot on bottom left). I don't have insurance with Sprint, but I wonder if HTC will repair or replace my phone for this.

as was said above...htc has a 1 yr warranty..senf it back to them with proof of purchase.

leetsauce 02-25-2008 06:31 PM

Re: Slide out keyboard
 
Quote:

Originally Posted by kaos (Post 193536)
as was said above...htc has a 1 yr warranty..senf it back to them with proof of purchase.

Not too fond of this idea though... How long would it take for them to ship it back? I'd have no phone to use during the interval.

angellt 02-25-2008 07:03 PM

Re: Slide out keyboard
 
if you bought with a CC that guarantees your warranty like Amex and you're past your 1 yr, they will pay for all repairs for another year.

Baffles 02-25-2008 09:54 PM

Re: Slide out keyboard
 
I dunno, I've always called sprint with my warranty claims. They send me a new phone, I send my old one back, and all is good.

trim81 02-25-2008 10:16 PM

Re: Slide out keyboard
 
I think the Mogul hasnt been out for 1 full year yet..it should WELL be under warranty.

email ecare, i am almost-positive they will send you a return kit.

leetsauce 02-26-2008 01:38 PM

Re: Slide out keyboard
 
I contacted eCare, and they want me to take it to a Sprint Store to verify the problem, then call UT Starcom. What?

They should just give me a replacement!


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