broken green talk button
 

my green button works every so often most of the time i have to press really hard on it for it to work, does any one know the solution to this? if not would anyone like to suggest a new dialer for me, right now im using dcd rom and his dialer does not have a talk or end button at the dialer and makes it really difficult for me to call ppl thanks in advance

Its a real common problem, it happened to me too, I brought it to a local sprint store (I have insurance) and they just replaced it free of charge.

but i dont have tep on my phone what can i do then? and also i have the old stock of moguls with the pocket pc stamp on it i dont want to give that up

I dont understand what the pocketpc stamp is or why its worth anything but you can feel free to add the insurance on now, wait a week then take it in to be tested and replaced. thats about your only option :(

I thought you could only add TEP during your first 30 days. Nevertheless, I had the same problem and they never even asked me if I had TEP. I think problems like defective phones are paid for by sprint.

Something to help in the meantime is to assign the green button to one of the other buttons using AE Button Plus

well right now im using spb pocketplus so i assigned my green button as the ok button but i would like to get it fixed, i ordereed my phone online would i be able to exchange my phone in a store if possible or would i have to wait thru mail, thats what im afraid of

For sure, just take it in to a local service center and ask em, I would still ask about adding the protection, its definitely a must do in my case.

Getting Sprint to replace your phone due to a hardware defect is quite easy, regardless of insurance or 30 day period (assuming you don't do something dumb like make it sound like you did something wrong).

I usually do it through eCare/*2 and by mail though, so I can't really comment on in-store.

does someone have an example of how i should start it? i tried calling and i was flat out rejected so i would to try ecare thru mail but i cant find the email. if anyone can help thanks in advance

After 30 days,the only way to add insurance,is after a "new activation". I worked around this problem by a simple esn swap. The insurance was added,and problem solved. At first,Assurion did not want to do it,but when I quoted from thier pamphlet,they said OK. It states that insurance can be added within 30 days of activation of a phone.Not a new line of service,not an upgrade,just within 30 days of activation. If possible,grab one from a Sprint Store so you have ammo if needed. DO THIS THROUGH ASSURION,NOT SPRINT!

Re: broken green talk button
 

My green phone button has the same problem.


Edit ( 3/14/08 ):

I went to the nearest Sprint Store the other day. It wasn't a 3rd party store, it was an actual Sprint Store, but they said they don't do repairs there. Was told to go to the CORPORATE REPAIR Sprint store. Ok ... so I went today. They told me it would take about 30 minutes, so I dropped it off and went next door to Fry's to pick up a new MicroSD card. When I got back to the store they said they would just swap it out with a new phone. I thought they were going to give me new chargers and everything but the Sprint Rep said they need to keep the box, and accessories, to ship back with the old phone. Oh well, brand new Mogul with no scratches. (I had dropped my old one a couple times). I did have insurance but that never seemed to be an issue because the Sprint Rep told me it was covered under warranty.

Re: broken green talk button
 

Is it just answering calls that the button doesn't work? Can you bring up the dialer by pressing the green button from the home screen? The button not answering calls is a mystery issue right now for many people, and seems to be related to having any kind of active data session going (even if you aren't aware of it) that prevents the phone from being answered. I had the issue through a number of roms, and it drove me to near madness. I am happy to report that the new rom fixes the issue for me, at least right now.

Re: broken green talk button
 

i had the same problem with my phone too. i also had the white dot in the lower left corner. spritn store changed out my phone. i do have the insurance but they never actually asked about it. i kinda figured they had my account info. ps i did get a brand new phone not a refurb. i think the upcoming news of the rom upgrade got a lot of the moguls moving.