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  #11 (permalink)  
Old 10-24-2007, 01:08 PM
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Quote:
Originally Posted by InsaneJester17 View Post
Ok, I looked at the servies and both RapiMgr and WcesComm are both there.

But in Process: nether wmdhost.exe or wmdc.exe are there. wmdc.exe does appear for about 10 seconds when i try to open WMDC, but the goes away.

I also noticed that in the msconfig startup tab both windows defender and WMDC have % signs at the beginning of their command path. Is that normal?

Thanks loat and once again really sorry about whats going on in your area!
Thanks man for the concern, looks like we are ok, but man over 500000 evacuated just within SD!

yes the % character is used internally within Windows to represent portions of the filepath which is totally normal and ok.

as i have mentioned a couple of times, i really need you to do the WMDC uninstall, regclean, reboot and re-install. Use SpyBot or something to do a quick regclean. BE SURE TO USE A DIFF USB PORT when you plug the handset in. i need you to do this at a minimum in order to make sure we are not spinning our wheels. shouldnt take more than 15-20 minutes total.

This is real important, we really cant move forward until we have ruled out a couple of other issues which is why i posted the questions earlier.
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  #12 (permalink)  
Old 10-24-2007, 03:15 PM
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Ok, I'll try the uninstall and reg cleaning and diff USB port when I get home tonight and let you know. Thanks again!
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  #13 (permalink)  
Old 10-25-2007, 04:04 AM
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im having the exact sane issue, and its driving me insane, google doesnt even bring up aything also. ive noticed that in device managver my phone comes as something different, ill let you guys know exactly what its named. same as insanejester, it does show up under processes but later on leaves. i have tryed many other usb slots and have no effect on it. does anyone have wmdc v.6 instead of 6.1 i beleive ive read some where that thats the issue, but i couldnt find it anywere to try it out.

Its call HTCUSBSync

Ive also noticed whenever i have my phone connected, its like it doesnt hold a connection cause it always connects and disconnects from the usb.

Thanks much for anyhelp out there

B18DelSolT

Last edited by B18DelSolT; 10-25-2007 at 09:15 AM.
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  #14 (permalink)  
Old 10-25-2007, 12:02 PM
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Quote:
Originally Posted by B18DelSolT View Post
im having the exact sane issue, and its driving me insane, google doesnt even bring up aything also. ive noticed that in device managver my phone comes as something different, ill let you guys know exactly what its named. same as insanejester, it does show up under processes but later on leaves. i have tryed many other usb slots and have no effect on it. does anyone have wmdc v.6 instead of 6.1 i beleive ive read some where that thats the issue, but i couldnt find it anywere to try it out.

Its call HTCUSBSync

Ive also noticed whenever i have my phone connected, its like it doesnt hold a connection cause it always connects and disconnects from the usb.

Thanks much for anyhelp out there

B18DelSolT
First off.........Let me reiterate - Bluetooth/IR no issues when synching, try one if your really having issues and need to sync.

It is not WMDC 6.1 as a whole which is the issue specifically (WMDC 6.0 also has this issue) so downgrading to 6.0 which is essentially the beta product is not recommended (no differences as far as connectivity go). Overall WMDC is leaps and bounds better than ActiveSync, its also here to stay so we had better get used to it.

Based upon that information I am unsure why you think "downgrading WMDC" is the immediate solution.

Seriously though -

Look at my troubleshooting posts, go through my questions and post your answers to all my questions, then we can begin to resolve this. Your partial answers are a start but as i mentioned to InsaneJester, if your serious about solving this then we need more detailed info.

**Keep in mind when it connects as "RNDIS" it may take longer to recognize the unit, this is normal**

**Technically your Handset is a standard USB device - meaning you should "Safely Remove" the device as opposed to just unplugging it**

Device shutting off - Make sure your power settings are not set so "device sleeps when connected to AC power" - if this is set then your device will auto disconnect. Clearly this is a different setting than when it turns the display off. Also what were your USB suspend settings in DM? how bout your power mgmt settings?

Connected as something else - pocket pc? RNDIS ? do tell us what it labels the device when you can.

Now for everyone who has this common issue i am going to put this in capital letters so we are not wasting all our time:

----------------------------

FIRST STEP - UNINSTALL WMDC, DO A REG_CLEAN, REBOOT, RE_INSTALL, RE_CONNECT USING A DIFF USB SOCKET.

----------------------------

Once you have done that and gone through my troubleshooting questions then please post your detailed answers so we have a common control to start with.


I love solving PC issues, but its a cooperative effort

Last edited by canospinach; 10-25-2007 at 12:05 PM.
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  #15 (permalink)  
Old 10-25-2007, 08:34 PM
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Ok I tried the unistall, reg clean reboot reinstal and connect with diff usb scoket. Still the same issue, WMDC doesn't even open. I'm stumped... :-/
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  #16 (permalink)  
Old 10-25-2007, 10:48 PM
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Im not saying that downgrading would fix it, i read somewhere that it would. the wierd thing is my teacher got the program to load in school, i got home connected all my stuff now WMDC doesnt load again, i dunno what could be causing that.
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  #17 (permalink)  
Old 10-26-2007, 12:15 AM
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Ok guys dont give up yet, we are actually making progress!

I appreciate you letting me work with you all on this process. Hopefully our work here will benefit everyone else with this issue. Mind you it affects us all, i have had to deal with it just like you.

Assuming we are at a point where you have a clean install of WMDC and your problem was not corrected then its time to focus on the handset.



------------------
NEXT STEP
------------------



WMDC is started initially by plugging the handset into the PC. When connected the drivers are installed and configured prior to WMDC opening up. Our next step is to start with a clean connection to the handset.

1) Plug the handset into the PC using a fresh USB socket. It will either prompt for a fresh installation of drivers or it wont. Either is ok at this point, dont be alarmed if your device doesnt prompt WMDC.

If your device is recognized and driver install begins then be sure to allow it to fully complete without disconnecting or interrupting the process. any interruption can corrupt the install and be a contributor to these issues.

------------------
Real Important-

***NOTE: RNDIS usb devices (what our handhels are) may take upto 60 seconds for the PC to recognize the device. You must allow plenty of time for the connection to be established.***
------------------


2) Now you need to check Device Manager to see what device if any is recognized. Goto Device Manager (RT CLK My Computer, Manage, Device Manager). Your handheld should be listed under "Portable Devices" and when correctly installed is labeled "PocketPC".


----IF YOUR DEVICE IS RECOGNIZED----

Then we will need to delete the device and reinstall. Right Click on the "PocketPC" device and choose "Uninstall" you will be given the option to delete the device driver as well, be sure to check this box. We want to initiate a complete driver reinstall with fresh clean drivers.

Once deleted your PC may initiate a reinstall immediately, this is ok. Let it thoroughly complete and be sure to not interrupt the process. If the process does not begin it is best to unplug the handheld, reboot the PC, soft reset your device and reconnect.

----IF YOUR DEVICE IS NOT RECOGNIZED----

If the process does not begin it is best to unplug the handheld, reboot the PC, soft reset your device and reconnect.


-----------------

***NOTE: if you utilize a system tweak for performance like TweakVI or similiar these programs often keep services from starting in an attempt to speed up the system. It is a complicated relationship between certain process/services and this may be uknowningly the root cause. The WMDC reinstall was a partial attempt to reinitialize needed services. If you tweak your system be sure to reset services to the default config before testing these protocols.***
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File Type: jpg WMDC_DM_uninstallusb.jpg (18.3 KB, 10 views) Click for barcode!
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  #18 (permalink)  
Old 10-28-2007, 09:51 AM
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Sorry it took so long for me to get back to you. Been busy.

I was going to try and uninstall the Pocket PC in portable devices like you said but I don't have a portable devices menu in the Devices manager. I did uninstall the "Microsoft windows mobile remote adapter #3" in the network adapters menu. When I rebooted and plugged in it reinstalled that but still did not add a portable devices menu. Any ideas? Thanks!!
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  #19 (permalink)  
Old 10-28-2007, 09:57 AM
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the easiest way I could get my 6800/6700 to sync with vista was to download the Mobile Device Center update from the Microsoft website.
http://www.microsoft.com/downloads/d...DisplayLang=en
(Link is for Vista 32 bit)
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Last edited by Lsme420; 10-28-2007 at 10:00 AM.
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  #20 (permalink)  
Old 10-28-2007, 10:04 AM
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I've un-installed and re-installed that file may times. That's the full WMDC 6.1 file you linked to. Doesn't work for me unfortunalty.
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