Windows Button Jammed/Broken

[LHR Bad Karma 6]

I found this forum and had to sign up just to post about this. I have had an Imagio from the first day they were offered on the Verizon website. In a few days when it gets here I'll be on my 3rd phone. The first 2 have all had this same issue with a button become jammed/broken.

When I talked to Verizon technical support over the weekend I was told they had never heard of this problem before and could guarantee that, since it isn't a known issue, I would not experience it again. This is the same thing I was told the first time I had the issue.