Battery/Phone Issues
 

Hi guys, I bought myself and my middle daughter the hero. Mine is working just fine with the usual quirks. But her's is acting strange, when she is charging the phone it actually doesn't charge. The battery keeps losing power and it eventually dies out. We thought maybe it was a defective battery so I switched out batteries with her and the battery charges fine on my phone. Does anyone else have this issue or have heard anything about it. Any help would be appreciated.](*,)

Re: Battery/Phone Issues
 

say the screen is off, does the screen come on when you plug in the charger? or does the phone not detect the charger at all? is the phone hot? does it drain quickly or usual battery drain while plugged in?

Re: Battery/Phone Issues
 

It was charging overnight and its completely dead and won't turn on. The light us on but it won't turn on. When you plug it in it doesn't turn on. Mine does act normal and turn on when its plugged in.

Re: Battery/Phone Issues
 

You should call Sprint customer care.

Re: Battery/Phone Issues
 

I actually went to a Sprint store and they looked at the phone. The rep opened it up and saw the little pink tab inside was now red. Telling her the phone had gotten wet. I asked my daughter and sure enough she had dropped it in a cup of water. So now I'm stuck. Any suggestions?

Re: Battery/Phone Issues
 

If thats your only problem get a battery charger and an extra battery. That way you can charge one and switch when the others dead. I do that anyway.

Re: Battery/Phone Issues
 

good idea, you've been thanked.

Re: Battery/Phone Issues
 

if it still within 30 days of activation i would see if TEP covers that and if it does than get it and have it fixed, if not then idk =(