My EVO Died right now! :(

jimmiekain · #1 (**permalink**) 06-07-2010, 10:52 PM

Today while I was work, my EVO was sitting on my desk right in front of me. The phone was on but the screen was off. All of a sudden out of the blue the phone just turned its self off and back on. After it did this I played around with it and it was fine... no problems. This concerned me so I decided to take it to the sprint store in a day or two when I find time to have them take a look at it.

Well... just 15 mins ago I got a e-mail notification so I picked up my phone to see what it was pushed the button to turn the screen on... no deal. The 4 capacitive buttons on the bottom come on but not the screen. I can hear the phone when a text or e-mail comes in but the screen is black. I jumped up and decided to go to the sprint store but it closes in a few mins. and there is no way I can make it.

Anybody have a fix? or... has this happened to anyone else?

here is a video of the problem.
http://www.youtube.com/watch?v=WGqAtYj7WvQ

**OR78** · #2 (**permalink**) 06-07-2010, 10:55 PM

Just pull the battery. If it does it again I would for sure take it back to sprint.

**WarChild** · #3 (**permalink**) 06-07-2010, 10:56 PM

Not heard this one yet. Sucks I'm sure and sorry to hear.

CW

yang88she · #4 (**permalink**) 06-07-2010, 10:56 PM

sorry I have no solution for you, but stories like this really concerns me as I have mine on order...

hope you get your issues resolved =X

jimmiekain · #5 (**permalink**) 06-07-2010, 11:01 PM

@or78 I tried that and it didnt help... i pulled it out again and im gonna leave it out for an hour to see if that helps.

@warchild @yahg88she thanks for the support!

Konfuzion · #6 (**permalink**) 06-07-2010, 11:09 PM

Aw that sucks. There are always going to be a few bad apples but HTC makes good phones so worse case you get a replacement.

Sent from my HTC Evo using Tapatalk

munsterrr · #7 (**permalink**) 06-07-2010, 11:11 PM

even while booting it doesnt turn on? does it ever even flash or anything?

**Boo Boo** · #8 (**permalink**) 06-07-2010, 11:12 PM

this is old, its a glitch in something and the screen goes black you have to pull the battery to get it to boot back up

champ052005 · #9 (**permalink**) 06-07-2010, 11:12 PM

After you pulled the battery out and put if back in....do you hear the Sprint start up sounds while the screen is blank?

If you don't then the phone is not starting up. If you hear the noise, then it must be a screen issue that probably needs to be looked at by Sprint.

kenny21 · #10 (**permalink**) 06-07-2010, 11:18 PM

I have an idea what it might be but you will probably have to wait for Sprint to look at it so you don't void the warranty or insurance. There's two ribbon cables that hook into the board, one for the digitizer and one for the actual screen. The cable for the screen may have gotten loose and may not have a good connection. I've seen this happen before on another phone I had that Sprints Service Center looked at before. Just wait till they open and take it back to them and make sure when your there that the phone works correctly. And by the way the phone rebooting on its own happened to me once on Sat and never happened since so it may have just been a fluke. Sorry to hear about your problems hope it gets fixed soon for ya