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-   HTC Evo 4G (http://forum.ppcgeeks.com/forumdisplay.php?f=181)
-   -   Increase call quality! (http://forum.ppcgeeks.com/showthread.php?t=124138)

secondtwiggy 06-08-2010 10:23 AM
Re: Increase call quality!
 
Quote:
Originally Posted by xcopmanx (Post 1801003)
Hmm, I am using a really old version. v2.1.1 and when I press read, it says "Failed...Phone does not answer" :pale: Do you have the phone connected using HTC Sync as the connection type?
You use something different to sync. This method worked for me:

http://forum.xda-developers.com/showthread.php?t=697487

BROOKNAM 06-08-2010 11:09 AM
Re: Increase call quality!
 
after reading about this i went down the block 2 the sprint store and asked the tech for my msl, he looked it up in less than 2 minutes, suggestion 4 those having problems getting it.

pharoah35 06-08-2010 11:25 AM
Re: Increase call quality!
 
Quote:
Originally Posted by BROOKNAM (Post 1801086)
after reading about this i went down the block 2 the sprint store and asked the tech for my msl, he looked it up in less than 2 minutes, suggestion 4 those having problems getting it.
+1 except I simply called Sprint (Support) and requested my MSL #
and I was given my MSL# within 2 minutes. .

You may want to simply just call Sprint, worked for me :mrgreen:

heartisall 06-08-2010 11:30 AM
Re: Increase call quality!
 
Quote:
Originally Posted by xcopmanx (Post 1801003)
Hmm, I am using a really old version. v2.1.1 and when I press read, it says "Failed...Phone does not answer" :pale: Do you have the phone connected using HTC Sync as the connection type?
Yea I was using the newest version of htc sync and cdma workshop 2.7 (google it and its available all over the place).

rehtonAesoohC 06-08-2010 12:01 PM
Re: Increase call quality!
 
Quote:
Originally Posted by pharoah35 (Post 1801121)
+1 except I simply called Sprint (Support) and requested my MSL #
and I was given my MSL# within 2 minutes. .

You may want to simply just call Sprint, worked for me :mrgreen:
I called Sprint (*2) and they told me they couldn't give that number to me per their policy.

cmdauria 06-08-2010 12:05 PM
Re: Increase call quality!
 
Quote:
Originally Posted by rehtonAesoohC (Post 1801224)
I called Sprint (*2) and they told me they couldn't give that number to me per their policy.
Just call them back and you will get a different rep on the phone!

MikeOD 06-08-2010 01:24 PM
Re: Increase call quality!
 
Quote:
Originally Posted by OR78 (Post 1799895)
No way at all as of right now. Just tell the agent that you would like to speak to Evo tech support and that the Sprint store advised you to call to get your MSL to change the bandwith to EVRC-b due to poor call quality. I got mine in less than 5 minutes.
Well...I finally had a chance to make that call on my lunch break. I said EXACTLY what you said here, and the woman on the phone was very friendly...she said "oh, you're one of the lucky ones who got one of these phones"...and then she said "your MSL code is ######"...very painless, and one of the better customer service calls I've ever had.

rehtonAesoohC 06-08-2010 01:51 PM
Re: Increase call quality!
 
Ah, finally got it. The key is that you have to be transferred to tech support. The general customer support folks don't have a clue what you're talking about.

aznmode 06-08-2010 01:53 PM
Re: Increase call quality!
 
I was able to get my MSL code by asking CS to help reprogram the phone since I was having issue when pressing 1 for voicemail, another # shows up.

This thread should be change to how to get MSL code lol.

iolaus 06-08-2010 02:32 PM
Re: Increase call quality!
 
*2, followed menus for help with phone, blah, blah, operator...

A friendly gentleman named Abraham gave me my MSL and mentioned that someone else had already called about this. He even gave me the ##8626337# code but was sure to mention that this isn't supported by Sprint.

Can't wait to try it out.


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