Best Buys WET Zagg Install
 

I purchased the Evo on the release date (6/4/10) and prior to the purchase I was asked if I wanted to get a Invisible Shield Installed. Saving myself the hassle and the effort I respond with a "YES. FULL BODY!" I purchased the phone and as one might guess, I was beyond happy with my purchase.

The Zagg install was perfect also; that is until I did a battery pull yesterday and noticed the water indicator in the lower part of the phone was wet. I've never taken it into an environment where it may have gotten wet and I'm pretty sure it was due to the Zagg install. The thing is I have a gut feeling they're gonna tell me, "you've already taken it out of the store theres nothing we can do" which would SUCK!!!

What do you guys feel I should do. the phone works perfectly by the way which is another reason why I think it may have been a wet finger that accidentally touched it. ](*,)](*,)](*,)](*,)

Re: Best Buys WET Zagg Install
 

I would most definitely go point it out

Re: Best Buys WET Zagg Install
 

Wow, call them on it... Call customer service both Sprint and Best Buy tell them they need to make this right as they installed it and you paid for it to be installed....

Re: Best Buys WET Zagg Install
 

On a related thing.. I also got the Zag (screen only) protector from Best Buy, installed it myself so i did not submerge it... but i have to say, this is the worst screen protector i have ever owned... it feels (thick) and my fingers don't slide on it well... I will be replacing this as soons as i can get a seidio or some other one that seems better...

Re: Best Buys WET Zagg Install
 

Moved to HTC Evo 4G Accessories




CW

Re: Best Buys WET Zagg Install
 

UPDATE: So I just got off the phone with Best Buy and as I expected they said "well we have no proof that you didnt take it into a wet environment." To which I responded, "the battery indicator isn't wet. which to me tells that it wasnt submerged in water by me or that I have taken it into a wet environment. The phone works perfectly fine but I know that if an issue were to come up Id have a difficult time trying to get Sprint to replace it. I think that during the install his fingers may have been sprayed with the water and he accidentally touched the indicator;since its impossible to do an install without purposely/accidentally getting your fingers wet".

She then tried to sell em on paying $10 a month for Best Buys protective plan "as we will replace it for any reason including that water damage". I said "I shouldnt have to buy another insurance policy for an act I did not do." She said she would contact her boss who is currently in Minnesota (random cuz Im southeast texas but w/e) and that she thinks he's gonna pretty much say we dont have proof of that. She also said that the issue has never come up before so shes not sure.

Re: Best Buys WET Zagg Install
 

If you just want a front screen protector...get the ones that sprint offer. They are $12.99 for a pack of three. 2 clear and a "anti-glare" They are the same type that came with the TP2 (for those that made the switch). These are also removable and reuseable.

Re: Best Buys WET Zagg Install
 

is it just the battery? I did this once when putting on a ZAGG...lol if its just the Battery youll be fine plus well...PM me for the answer!


CW

Re: Best Buys WET Zagg Install
 

No. Its not the battery at all. I wish it were. I was saying that the phone clearly wasnt submerged in water b/c the battery indicator is not red. Thats another reason I think a wet finger might of got a hold to it.

PM sent

Re: Best Buys WET Zagg Install
 

Boxwave... just look for Boxwave... :headbang:

Re: Best Buys WET Zagg Install
 

Phones have water indicators? Wow I didn't know that LOL

Re: Best Buys WET Zagg Install
 

They also have more than one indicator. The initial indicator is the one you can see when you take the bat cover off. There are other indicators inside the phone that will be used to see if it really did get wet. Usually if the first one is triggered you can insist that they look deeper just to make sure it wasn't trigger in your pocket on a hot day. People sweat. This isn't a phone for strictly office jockeys. Can't really avoid it when it comes to that.

But in your case I would get them to exchange the phone. Point out that the battery isn't wet. You may have to wait a while till they get more in stock if they're out though. Make sure you do it before your 30 days OR just add the insurance and make a claim. Once you make the claim you don't have to pay the $10/month. Plus they won't have any refurbs so you won't have to worry about that.

Re: Best Buys WET Zagg Install
 

Get the insurance. Swap the phone. Cancel the insurance. I took my wife's Moment back in to get her and Evo and they refunded the full amount of the insurance, even though we had the phone for 3 weeks.

Re: Best Buys WET Zagg Install
 

Yeah I've seen the other indicators when I took my Hero apart. I'll make a visit when I get off since she still hasn't called me back! But I was actually planning on doing the $10/month thing if everything else fails.They're waiting on there 2nd shipment right now. So I know it maybe a while. but its better than paying an unnecessary $100 down the road. ](*,)
Thats what I plan on doing.. Its ridiculous!

Re: Best Buys WET Zagg Install
 

I just picked up one of these and installed it myself (front screen only... had a rewardzone certificate from Best Buy so I just grabbed what they had).

The installation instructions are similar to installing tint; it comes with a solution (containing diluted isopropl (sp) alcohol and whatever else) that you're instructed to:

a.) spray on your clean fingers (to remove excess oil)
b.) spray on both sides of the protector

It says specifically to not spray your phone, and you really don't need to, since there's a decent amount of excess liquid when you smooth out the protector (it instructs you to blot it up with a lint-free paper towel if possible).

My water mark did not trigger, but again I only did the front screen. Because of how the battery cover sits, the only way I could see not getting liquid inside when installing the protector on the back would be to remove the battery covery during installation (which seems like a good idea anyway.

It really comes down to the fact that a Best Buy employee tripped your watermark (even if they were actually following the directions for the product) and they should be responsible for resolving this issue for you (imo).

Re: Best Buys WET Zagg Install
 

i had this happen when i applied a full body shield on my old touch pro which were notorious for going bad. i explained to the tech when i had to take it in and he said not to worry. they just use that indicator as just that, an indicator, not proof. they said they have to open the phone and then they can tell whether it had ever been exposed to water or not.

Re: Best Buys WET Zagg Install
 

I'll call my Sprint too and explain the situation to them. Maybe they'll say something similar (although I doubt it because the Sprint Techs in Houston are IDIOTS lol)

Re: Best Buys WET Zagg Install
 

She finally called back and the guy that sold me my phone was actually the manager. He was also the one who installed the shield. I built up a nice rapport with him when I purchased the phone and I guess it payed off. I'll get a new one if one of the ppl who reserved the 2nd wave doesn't want it today or when the next shipment comes in.
Thank god!!!

UPDATE: Somebody canceled so I'm picking up a brand new one today

Re: Best Buys WET Zagg Install
 

Good to know. I hate my zagg protector and absolutely loved the oem protector that came with the tp2. Have yet to stop by a sprint store for my evo needs but will be to get this...:headbang:

Re: Best Buys WET Zagg Install
 

I preordered a Clarivue antiglare screen protector before I got my phone. After installing it, I'll never look back. It does not leave fingerprints and it wont leave any sticky residue or collect lint like my Boxwave on my Touch Pro did. If you get lint on the Clarivue, use a piece of scotch tape to pick up the protector, then use a rolled piece of tape to get the dust off the back. Kind of difficult, but not so bad once you get the hang of it. And once you're done, you're done!

Re: Best Buys WET Zagg Install
 

Are you sure it is activated ( the indicator ) ? What color is it? I've thought it was activated before only to realize that is how it looks normally... I think these turn pinkish?

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Yeah, Im pretty sure it is. But I would assume that when its not white with red hash marks and is now all red that means its been wet. Right?

Re: Best Buys WET Zagg Install
 

pretty much :(

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You lucked out. At least you're getting a new one. If it was anyone else other than the manager you would probably be SOL. Then it becomes one of those "he said, she said" type of things and nothing ever gets resolved.

BTW, it's rapport, not repour. Repour is what you do when your glass of lemonade is empty. :mrgreen: Sorry I just had to point that out. I'm a bit of a grammar nazi.

Re: Best Buys WET Zagg Install
 

So I go to get my replacement and the guy installs another shield. And of course he gets the indicator wet also.. So he gives me another replacement and I guess the 3rd times the charm =D>

And I was smart enough to pull my memory card in the original phone before going in so now I have two 8gb memory cards. :headbang:

Re: Best Buys WET Zagg Install
 

Lol, and they're prolly gonna resell that device to someone else...

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They should quit putting these on because obviously they suck at it!

Re: Best Buys WET Zagg Install
 

I recommend every one put a small piece of paper on the indicator and tape it.

Your indicators will never go off from things like this or steam. (Never tried to dunk a phone in water....I'm not going to try anytime soon either! lol)

Re: Best Buys WET Zagg Install
 

Not that I am promoting them at all for misleading everyone but I bet the guy that installed it never new about the water detector till the guy brought it back. How many of these guys do you think even know its there?

Re: Best Buys WET Zagg Install
 

Right I agree...

I'm sure they can install them fine... I was being sacarastic. :)

Re: Best Buys WET Zagg Install
 

yea, actually the install was great. 2 different ppl made the same mistake of putting the back on before letting it dry and one drop of water hit the indicator. No complaints as long as they replaced it and the install is good.

Re: Best Buys WET Zagg Install
 

That's theft.

Re: Best Buys WET Zagg Install
 

best buy corp is in MN and so is the BBYM manager training...

Re: Best Buys WET Zagg Install
 

Can u guys tell me where the water indicatorsare? Because i got mine installed yesterday and she did not
Take the battery cover off! Nooooo they are white? And turn red?
Sent from my EVO 4G using Tapatalk Pro

Re: Best Buys WET Zagg Install
 

On the bottom right corner of the back of the phone. Pics here

Re: Best Buys WET Zagg Install
 

Thank u so it turns completely red? Mine is just alittle red at the bottom should i be concern?

Sent from my EVO 4G using Tapatalk Pro

Re: Best Buys WET Zagg Install
 

Pic? It sounds like it was partly activated... They may or may not give you grief about it

Re: Best Buys WET Zagg Install
 

I've heard of so many horror stories with Best Buy and the Zagg installations. I guess people don't relized your not supposed to dunk the phone in water then apply. One of the rules it says on the package is to not spray the solution on the device, but to the screen protector and your fingers only. These guys spray the screen and drench the cover..then apply. That is why I will never buy a Zagg or any type of screen protector that requires water to apply. I don't trust anyone but me to put those things on. And there is no way of showing proof that they were at fault either...unless you point it out right then and there. I really think Best Buy needs to teach their employees the correct way to install a screen protector.

Just a heads up anyway...Zagg went away with the spray bottle, and now ships the Zagg cover with a sponge or sorts..sorta like a rubber sponge that is wet, and has the solution but doesnt drip to the point of soaking the phone. Best Buy doesn't use that, they use the water bottle still and that is whats causing all these headaches.

So be warned...and do it yourself...it doesn't take much to put those on anyway...epecially now they come with the sponge.

Re: Best Buys WET Zagg Install
 

I am big fan of Invisible Screen protector. Bought it on ebay from this seller http://cgi.ebay.com/INVISIBLE-Sprint...item563d206459 I have it on my Touch Pro 2 for 6 months. I have NO scratches or bubbles. This protector does not interfere with the touchscreen at all. I must have tried 5 different protectors. All got scratched within days or start seeing rainbow screen- must be cheap quality. But not with Invisible. And for $7.46 on sale, price is outstanding. I used Zagg on my previous touch pro, and can't complained- it came in a fancy box with a spray, card and cloth. But I paid $20 bucks. I did noticed that with Zagg i had to press harder on the screen to browse on the phone. With Invisible, it responds better. So just a recommendation.

Heads up, with this screen protector, you do have to use water. I am very impatient and I noticed bubbles and my fingerprint...but was amazed that it disappeared by the next day. I hate the self-adhesive type. Because once you put them on- they're on. At least with these type, you can take it off and spray a lil water and place it on til you get it right.

Re: Best Buys WET Zagg Install
 

Definitely recommend the ghost armor. It looks great feels good and people don't even realize I have a screen protector on my evo (I actually have the full body protection on). It is a wet install also but I did it myself and was careful not to touch the that indicator. Then again I didn't have customers waiting on me.