New voicemail that cannot be downloaded?

[boe]

Hello,

I have checked - I have no voice mails. I have none showing in the voicemail icon. I have called voicemail twice - made sure to press 7 * to clear anything even though it says I have no voicemails. I have tried pulling the battery on my phone. I still get the voicemail indicator in the top left corner of my screen.

However it does say I have a new voicemail that cannot be downloaded.

How do I get rid of the voice mail indicator top left screen? I have also tried retry download.