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-   HTC Evo 3D (http://forum.ppcgeeks.com/forumdisplay.php?f=320)
-   -   Problems... Dropped calls and no signal (http://forum.ppcgeeks.com/showthread.php?t=145192)

oppman 07-06-2011 07:38 PM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by Pitchblack98 (Post 2124306)
No go on an Airave for me... yet...

I have an email into HTC. I also have a call into Sprint as well as a chat log with Sprint on the issue. They did some stuff in their system to see if it made it better. That didn't work. Now they want me to take the phone by a store to let them look at it and swap it out with a new one to see if the phone might be defective.

I'll stop by a Sprint store on my way home today and see what happens.
Samw here....
I was with tech support for like 30 minutes today and they try fixing my phone remotely but issue still the same, i go from 4 bars to none not a cloud in the sky.. they asked me to go to the store and get a new evo 3d see if that helps...

shad0w77 07-07-2011 08:38 AM
Re: Problems... Dropped calls and no signal
 
did you guys try this?

call sprint tech support and having them reset your data profile on their end. your phone will automatically reboot during this (did for me anyway).

... then ...

Go to the dialer and enter ##3282#
Select "Edit Mode" on the popup
Enter the 6 digit MSL
Select "Data Profiles">Menu>"Restore"
Phone will reboot in 10 seconds or you can select "OK".
"Hands free activation" will appear after phone reboots followed by PRL update and then firmware update. (Go ahead and update PRL, but DO NOT UPDATE firmware.)

... do a profile update as well...

solid signal and speeds now...

ycats 07-07-2011 10:48 AM
Re: Problems... Dropped calls and no signal
 
Do ##72786# first.

robysch22 07-07-2011 08:02 PM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by shad0w77 (Post 2125095)
did you guys try this?

call sprint tech support and having them reset your data profile on their end. your phone will automatically reboot during this (did for me anyway).

... then ...

Go to the dialer and enter ##3282#
Select "Edit Mode" on the popup
Enter the 6 digit MSL
Select "Data Profiles">Menu>"Restore"
Phone will reboot in 10 seconds or you can select "OK".
"Hands free activation" will appear after phone reboots followed by PRL update and then firmware update. (Go ahead and update PRL, but DO NOT UPDATE firmware.)

... do a profile update as well...

solid signal and speeds now...



I can confirm this, after restoring the original Firmware the Signal as good and better than my TP1 and TPII.

:headbang::headbang::headbang::headbang::headbang: =D>=D>=D>=D>=D>



Could you tell me how you figured this out?:scratch::scratch:

shad0w77 07-08-2011 10:05 AM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by robysch22 (Post 2125387)
I can confirm this, after restoring the original Firmware the Signal as good and better than my TP1 and TPII.

:headbang::headbang::headbang::headbang::headbang: =D>=D>=D>=D>=D>



Could you tell me how you figured this out?:scratch::scratch:
been flashing different roms on 2 evos and 2 shifts sinc evo launch day... alos mean, been fixing different problems on different phones for over a year now. this came up a few times ;) a little searching and a few questions asked brought me to these steps...

boe 07-15-2011 02:27 AM
Re: Problems... Dropped calls and no signal
 
I was hoping the PRL update some mentioned here would help.

boe 07-15-2011 02:30 AM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by ycats (Post 2125136)
Do ##72786# first.
This asks for a password.

draghn 07-15-2011 03:28 AM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by boe (Post 2128228)
This asks for a password.
That would be your MSL code if you have it.

cdoyle 07-19-2011 10:51 AM
Re: Problems... Dropped calls and no signal
 
I just got my Evo 3d on Thursday, prior to this I had a Sprint Mogul.
The mogul always had full bars at my house, my Evo has 0-1. I've had either dropped calls or the call is so distorted I can't understand what someone is saying.

How can this new phone be so bad at picking up a signal? If my 4 year old Mogul had no problems picking up a signal here, Sprints new top of the line phone should be able too also.

boe 07-19-2011 06:05 PM
Re: Problems... Dropped calls and no signal
 
Quote:
Originally Posted by cdoyle (Post 2129637)
I just got my Evo 3d on Thursday, prior to this I had a Sprint Mogul.
The mogul always had full bars at my house, my Evo has 0-1. I've had either dropped calls or the call is so distorted I can't understand what someone is saying.

How can this new phone be so bad at picking up a signal? If my 4 year old Mogul had no problems picking up a signal here, Sprints new top of the line phone should be able too also.
The Sprint Diamond had this issue as well. I "upgraded" from the Vogue/Touch to the Diamond (a newer model) and it couldn't lock onto a signal either. I went back to the Vogue so I don't know if a firmware update ever fixed that issue since that phone only lasted 4-6 hours even though my Vogue lasted all day.


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