Re: Problems... Dropped calls and no signal
 

this sucks. my wife is outta town and i cant talk to her cuz my phone keeps dropping calls? thanks HTC, Iv been using your phones starting with the mogul and this was a huge let down.

Re: Problems... Dropped calls and no signal
 

Are you on Sero Premium? What department did you talk to that waived it for you?

Yes they sent me a Airave for free. I called up Sprint and stated I now have little to no signal, or I'm constantly roaming with the EVO 3d. They told me they have a device to help me with this issue called an Airave. He said hold on let me see if he could get it for free for you. Which he did, and when I login into my account under the Airave it shows Retentions free.

sent from my 3vo

Re: Problems... Dropped calls and no signal
 

I'm Premeir Silver for a few more months. Got mine through chat. I had initially contacted them to help me with an ESN swap.

Only problem I had was battery life but now that is fixed. The signal on my evo 3d is less than 4g but I haven't had any dropped calls. Hope a fix comes out for those who are having problems. Just a reminder, sprint is still giving away airrave unit if you have bad signal.

Sent from my EVO 3D!

Re: Problems... Dropped calls and no signal
 

Has anyone sent an e-mail to HTC tech support asking them about the issue?
HTC Mobile Phones - Customer Service - E-mail Support

I had this same issue years back when I bought a Sprint Diamond. I ended up buying a different phone as lots of others reported the same issue. I would be sitting at my desk on a clear day and it would go from 4 bars to no bars and back again - caused the battery to drain quickly.

Re: Problems... Dropped calls and no signal
 

No go on an Airave for me... yet...

I have an email into HTC. I also have a call into Sprint as well as a chat log with Sprint on the issue. They did some stuff in their system to see if it made it better. That didn't work. Now they want me to take the phone by a store to let them look at it and swap it out with a new one to see if the phone might be defective.

I'll stop by a Sprint store on my way home today and see what happens.

Re: Problems... Dropped calls and no signal
 

Got my Airave today. Already noticing 6 bars in everyroom in the house on all 4 phones.

They had me do that before and it didn't work with my E4G.

Got mine today too. Definitely helps. Full bars.

Re: Problems... Dropped calls and no signal
 

I just got my 3D but experienced it last night. I went from 3-4 bars to none while in my bedroom. The sky was perfectly clear. I looked at my old HTC WM phone which was a sprint phone and it was staying steady at 3 bars. Within about 10 minutes or so it went back up to 3 bars. I had the Sprint Diamond and returned it for this same issue.

Re: Problems... Dropped calls and no signal
 

Samw here....
I was with tech support for like 30 minutes today and they try fixing my phone remotely but issue still the same, i go from 4 bars to none not a cloud in the sky.. they asked me to go to the store and get a new evo 3d see if that helps...

Re: Problems... Dropped calls and no signal
 

did you guys try this?

call sprint tech support and having them reset your data profile on their end. your phone will automatically reboot during this (did for me anyway).

... then ...

Go to the dialer and enter ##3282#
Select "Edit Mode" on the popup
Enter the 6 digit MSL
Select "Data Profiles">Menu>"Restore"
Phone will reboot in 10 seconds or you can select "OK".
"Hands free activation" will appear after phone reboots followed by PRL update and then firmware update. (Go ahead and update PRL, but DO NOT UPDATE firmware.)

... do a profile update as well...

solid signal and speeds now...

Re: Problems... Dropped calls and no signal
 

Do ##72786# first.

Re: Problems... Dropped calls and no signal
 

I can confirm this, after restoring the original Firmware the Signal as good and better than my TP1 and TPII.

:headbang::headbang::headbang::headbang::headbang: =D>=D>=D>=D>=D>



Could you tell me how you figured this out?:scratch::scratch:

Re: Problems... Dropped calls and no signal
 

been flashing different roms on 2 evos and 2 shifts sinc evo launch day... alos mean, been fixing different problems on different phones for over a year now. this came up a few times ;) a little searching and a few questions asked brought me to these steps...

Re: Problems... Dropped calls and no signal
 

I was hoping the PRL update some mentioned here would help.

Re: Problems... Dropped calls and no signal
 

This asks for a password.

Re: Problems... Dropped calls and no signal
 

That would be your MSL code if you have it.

Re: Problems... Dropped calls and no signal
 

I just got my Evo 3d on Thursday, prior to this I had a Sprint Mogul.
The mogul always had full bars at my house, my Evo has 0-1. I've had either dropped calls or the call is so distorted I can't understand what someone is saying.

How can this new phone be so bad at picking up a signal? If my 4 year old Mogul had no problems picking up a signal here, Sprints new top of the line phone should be able too also.

Re: Problems... Dropped calls and no signal
 

The Sprint Diamond had this issue as well. I "upgraded" from the Vogue/Touch to the Diamond (a newer model) and it couldn't lock onto a signal either. I went back to the Vogue so I don't know if a firmware update ever fixed that issue since that phone only lasted 4-6 hours even though my Vogue lasted all day.

3rd phone
 

I an on 2nd in 2 days and 3rd since release. First phone was tolf by tech it was on list of problem phones. One I turned in today different tech said I was in ghosr arra at home. Told him see company shirt I work all over town so I let it go. He comes back 45 minutes tells me phone is getting no siginal so on 3rd phone after ok by manager.

Re: Problems... Dropped calls and no signal
 

Getting my EVo3D in a few days and this would have been a deal breaker..

This solution should be sticky-ed :thumbleft:

Re: Problems... Dropped calls and no signal
 

Where would we find the original firmware? When I activated mine it asked for an update and I did it, so can I go back to the original ROM?

Re: Problems... Dropped calls and no signal
 

Save all your stuff and do a factory data reset. Menu-->settings-->SD & phone storage-->factory data reset.

This will put you back to stock without the updates. It will soon ask you to update but cancel it and your good to go.