Called my local Sprint store - replacement

[alex jb]

... they said it's very unlikely I will get my unit repaired, more likely would be a replacement (new or used) Diamond.
what do I do about the invisi shield?
Do they re-stick if you take them off?
it was a PITA to put on, maybe I'll just get the screen next time.

This is because my port seems to have stopped working for anything other than charging.
Is this common?
4 months is kinda short lifespan for hardware

Any advice how to FTP my internal storage contents to somewhere, then I can drag it down to my pc?
I'm not a FTP user before.

Thanks.