Arcsoft issues....pulling my hair out...

[patheticpuma]

I have been searching for several days, and have tried installing several versions of arcsoft, and changed every setting I could think of. My problem is that when I send a pic message the person receives it just fine, but when I receive them they download and I can view them but they are all shrunk to thumbnail size. At first I just thought it was the resolution of what was being sent to me, then I sent myself some from my girlfriends phone. The original picture file sent is 2MP and 125k, when I receive it it is tiny and shrank in size to 4k. mp3 and video come in full size and fine, just not pics. Any and all help is appreciated.