CDMA Diamond data connection problem?

pastorteacher · #1 (**permalink**) 05-04-2009, 03:46 PM

Maybe this is normal, I have a CDMA touch diamond with cellular south. running mighty rom right now, but the problem exists when running stock cellular south rom too. here's my problem: my data connection simply won't work after a few hours. I have to soft reset my phone for my data connection to work again. its not an issue with my signal strength. i mean, my data connection works after reseting the phone, its just a hassle having to reset it and wait to use it for 45 seconds or so.

any help would be appreciated.

**Biker1** · #2 (**permalink**) 05-05-2009, 01:18 PM

Do you mean when you are surfing the web etc from the Diamond or when you are tethering with your Diamond?

pastorteacher · #3 (**permalink**) 05-05-2009, 02:37 PM

like if i just want to update my weather, or my stocks, or use opera, the data connection logo will light up for a minute then go dim, and then i get the error message saying, cannot connect to #777.... then it suggests i reset my phone. after i reset my phone the connection works fine for a couple hours. but i have to repeat this about 2 or 3 times a day.

**Biker1** · #4 (**permalink**) 05-05-2009, 09:11 PM

ahhh, I understand.My Diamond did the same thing. I had to soft reset up to ten times per day. I put up with this issue for a couple of months until I got a replacement due to another issue, my touch screen failing.When I received my replacement Diamond, it had the new version of the software and radio and after 2 weeks now, I have not had any of the previous issues regarding soft reset etc. It has been a pleasure

pastorteacher · #5 (**permalink**) 05-06-2009, 01:21 AM

well, I wrote a letter to customer service, i have a 1 year warranty on the phone and insurance. i want to see if the warranty will cover replacing my phone for free.

**Biker1** · #6 (**permalink**) 05-06-2009, 02:51 AM

I went to a Sprint store with a repair department and they replaced my Diamond free of charge although it was for a known screen separation issue. I don't think you will have a problem if you can go to a Sprint store and duplicate the problem for them to see.

**freeza** · #7 (**permalink**) 05-06-2009, 02:59 AM

Quote:

Originally Posted by pastorteacher

Maybe this is normal, I have a CDMA touch diamond with cellular south. running mighty rom right now, but the problem exists when running stock cellular south rom too. here's my problem: my data connection simply won't work after a few hours. I have to soft reset my phone for my data connection to work again. its not an issue with my signal strength. i mean, my data connection works after reseting the phone, its just a hassle having to reset it and wait to use it for 45 seconds or so.

any help would be appreciated.

used to have an identical issue on my touch pro. oddly enough, i haven't experienced it yet on the diamond... (running a custom rom)

pastorteacher · #8 (**permalink**) 05-06-2009, 03:24 AM

i should be able to duplicate the problem for cellular south...

**Biker1** · #9 (**permalink**) 05-06-2009, 09:48 AM

They may want to do a hard reset but explain that you did that already etc and speak with the manager if the sales rep gives you a hard time. I don't think you will have any problems exchanging your Diamond although I got refurbished Diamond which was not a problem. It only had 100 minutes on it.
You may want to flash the stock ROM back though.

pastorteacher · #10 (**permalink**) 05-06-2009, 12:01 PM

oh yeah, i already reflashed the rom and locked it. my only worry is the stock radio. i changed it to another b/c i thought it would fix my problem, but it didn't. all though i do have a better signal now. but can't find the cellular south radio rom for the diamond.