Screen cracked on ~3 months old Diamond, no TEP though, what should I do? - Page 3

kingsfan626 · #21 (**permalink**) 02-23-2009, 12:24 PM

If your phone is crack but you can still see the screen here's an option. Log into your account and enter an ESN from another sprint phone. Wait a day or two and then call into Sprint and tell them you want to put the line back onto your Diamond. While they are doing that ask them if you could add the insurance on your phone. It's worked plenty of times for me.

jjday7 · #22 (**permalink**) 02-23-2009, 03:23 PM

I would just chat online. It's fast and you don't have to deal with any questions. plus you can confirm online once it's added. I just added insurance about a minute before i wrote this and it took less than 5 minutes.

Procter · #23 (**permalink**) 02-23-2009, 04:23 PM

Guys, thanks for all the inputs. I was told by someone that HTC could fix it for only $80, but the downside AFAIK would be no phone during the repair as they ask you to ship it back but give you no loaner.

The reason why I do not want to mess with add TEP to my plan or anything added on to the plan is that I'm on SERO and currently enjoying the extra 25% employee discount. I don't want to lose it when someone experienced checked into all the details when adding those add-ons.

**MrObvious** · #24 (**permalink**) 02-23-2009, 05:44 PM

Then get used to repairing your phone or having it repaired. You could repair it yourself. And don't worry about warranty since it's void anyway.

cwest06 · #25 (**permalink**) 02-24-2009, 09:31 AM

Try adding it online it might just let you do it.... But for 7.00 how can you not have it already bad bad bad

**Trident** · #26 (**permalink**) 02-24-2009, 11:02 AM

Quote:

Originally Posted by lattisimo

After April 19th the deductible for TEP on pda's (teir 2 devices) is going up to $100.

It would be nice if they would reduce the premium when they increase the deductible. Forget "nice", it would be fair!

**Success100** · #27 (**permalink**) 02-24-2009, 12:46 PM

Or you can go to a corporate sprint store and they can order a replacement device thru e-ticket as a warranty claim and they will charge you a hundred bucks. They usually arrive next day as long as the replacement is ordered before 2pm. I work in a corporate store.

Also, insurance can only be added within 30 days of purchase...but there are ways around it

Procter · #28 (**permalink**) 02-24-2009, 04:57 PM

I logged into my online account, and apparently the TEP option in Add-ons could not be checked at all. I think maybe customer service could do it manually.

Anyways, I've heard people claim that it is totally YMMV in repair center, sometimes, guys just let you pay $55 to get it fixed even for no coverage case. I think I'll try my luck, if not I'll just leave with it.

zizou90 · #29 (**permalink**) 02-24-2009, 05:55 PM

Sprint will only allow you to add it within 30 days of activation. If you call and continue to ask though, they can add it, but it's very rare. I had to be escalated to Executive Services in order to get mine added after just 45 days.

unclutchable · #30 (**permalink**) 02-24-2009, 07:52 PM

Quote:

Originally Posted by Trident

It would be nice if they would reduce the premium when they increase the deductible. Forget "nice", it would be fair!

Indeed. I feel as if $7/month is too much now!

$4/month would be fair.

Quote:

Originally Posted by zizou90

Sprint will only allow you to add it within 30 days of activation. If you call and continue to ask though, they can add it, but it's very rare. I had to be escalated to Executive Services in order to get mine added after just 45 days.

I don't know about all that. I called them a year ago when I had my Moto Q (maybe 6 months old at this point) and asked to have TEP added on. The customer service woman was extremely nice and added the insurance plan with no problems whatsoever.