Sprint Nav not working, now they want me to hard reset...

[13ducati13]

Have had my phone for 8 days. Finally got it completely tweaked to how I want it, with cabs and regedits. Last night I was trying to use the GPS and it says I have to re-subscribe because their 7 day free subscription has ended. Called customer service, they said I just have to say yes to that and it will reload it on my phone (I have GPS in my plan)

Tried everything support had to say and GPS still won't work, it works through Windows Live so it's just their application not working. Now they want me to hard reset the phone.

Sprint says they have had this problem and usually it ends up as a ticket to be fixed but they won't even look at the ticket until the phone has been hard reset.

What would you all do?

****UPDATE**** went to my service Sprint store. The tech was able to text a certain number at sprint to receive a newer version of the Telnav software...now it's working perfectly. Only problem was that he installed it to internal memory instead of the device so now I have nav repeated on both the device and internal.