Returned my 2nd Diamond.

[InvincibleLiving]

Originally Posted by veronicamays

Well with PIM Backup why don't you just copy the file to your computer and resync that folder after you're done? Meaning prior to returning the device copy the backup then go to the sprint store, after you get your replacement come home and copy the file and run the program. Voila all your contacts, also you can ask them to copy your my documents file over some stores are nice enough to do it.

+1 i do this with all of my internal storage folders... create a "diamond image" folder on desktop pc and copy full storage card to it... oh and use spb backup2 also...

[clockcycle]

Originally Posted by nautica2450

Sprint just cant get anything right! I'm not having issues with my phone, but I am having issues with their billing practices now that I've returned my mogul and paid full price for the Diamond as they detailed in their emails to me from ecare. They were supposed to "credit" me back the full amount I paid. Repeatedly i confirmed that since I paid by debit card, they would reverse the funds to my debit card when my mogul was recieved by them. They applied the credit to my SPRINT account, but get this... Because I had an outstanding balance, they TOOK that amount out of the credit so the credit is actually $150 LESS then I was promised... I'm LIVID with them right now because they NEVER mentioned this at any point prior to my purchase...

I'm now being escalated so that it can be sorted out... lucky for me I have ALL of the documentation via email. I'm so pissed with them right now I'm thinking of leaving them just off of principle. you dont deserve my business if you cant honor your word...

I am/was in the same boat. I returned all 3 phones, Mogul & Touch to Sprint and Diamond to the store. I never got my credit for the returned phones. It still shows on my bill, even the phone returned to Sprint store doesn't show a credit, they say it's not instant, to give it a week or 2 billing cycles...

I had a Tech Supervisor call me because of the issues of EVDO not working my area "ALL of Miami" and then my last phone going into 1x and if I was on a call it acted as if I didn't have call waiting, and text msg wouldn't come in either.. =D> She gave me her name and cell phone number, lol I lost it..

I was also promised a memeber of Management would call me, well I don't have a cell phone to recieve calls on, abd they've not called me at work..

eCare promised a call to my original cell phone number, of which I lost because the PORTING never worked.. Sigh.. antoher called my new cell number and says he got my voice mail.. Of course.. I don't have a phone to answer the call with .

When I asked about my credits, they said they found NO notes about the returns and the "DEAL" made about buying the Diamond at full price and getting credited when they got the other phone back...

So I scanned and PDF Their Labels and Tracking info.. Got an eCare email back stating they got the phones back and were forwarding in a request to have my money refunded, and having someone call me back at work.

Wow huh?

-CC

[clockcycle]

Originally Posted by darren.wlsn1

im on my third, and the first two are on my table waiting for return kits. they wont let me take them to sprint store. its been over a month waiting for a bubble pack they said would be here in 3-5 days.

I asked them to send me a Return Label and just sent mine with it's original packaging and the label to them. They stated that it would take longer to get my credit this way.. But if I waited for the return kit I would have been past my 30 days... Oh I did take my Diamond back to the store to get a refund..

-CC

[clockcycle]

Originally Posted by darren.wlsn1

there probably my boxes, give em back. they also gave me a confirm. number and tried to use it at e care and they said the number is no good. p.s im not looking.

Lol they also gave me a confirmation number and a reference number, when I told them to another rep to help expedite the explinations, he says.. what are those.... hahaha

-CC

[clockcycle]

Originally Posted by chappy

Why would you keep going through the hassle of swapping phones if they all do it? That makes no sense.

When speaking to a Tech Supervisor, this is the same conclusion we both came up with. She was honest and forthright, she told me no sense getting the same phone for now, it's gonna have the same problem, which may be fixed at a later date (it's not hardware btw it's a software issue, the touch pro has this problem too being looked at before release and it's part of it's delay). She told me it's better I just return the Diamond and consider a Touch Pro, because at least they may have fixed the problem on it before it's release..

-CC

[blazin-asian]

Originally Posted by nautica2450

Sprint just cant get anything right! I'm not having issues with my phone, but I am having issues with their billing practices now that I've returned my mogul and paid full price for the Diamond as they detailed in their emails to me from ecare. They were supposed to "credit" me back the full amount I paid. Repeatedly i confirmed that since I paid by debit card, they would reverse the funds to my debit card when my mogul was recieved by them. They applied the credit to my SPRINT account, but get this... Because I had an outstanding balance, they TOOK that amount out of the credit so the credit is actually $150 LESS then I was promised... I'm LIVID with them right now because they NEVER mentioned this at any point prior to my purchase...

I'm now being escalated so that it can be sorted out... lucky for me I have ALL of the documentation via email. I'm so pissed with them right now I'm thinking of leaving them just off of principle. you dont deserve my business if you cant honor your word...

were you within your 30 day period when you returned your Mogul for credit? a friend of mine had a Moto Q (he had it for about 14 months) which was giving him problems and he sent 1 email to ecare and they gave him a return kit. he received full credit for his Q and ended up paying $150 for the Diamond without extending his contract like I had to do to get my Diamond for $250.

the right "d-pad" button doesnt work AT ALL and its kind of annoying paying so much for a faulty device. will sprint send me a replacement with a return box so that i am not without a phone or do i have to activate my Mogul (which i want to send back) in the meantime?

thanks

PS. another issue i have with them is that i asked them what i can do with my Mogul and they said that Sprint has a Buyback program. when i asked them how much i could sell it for through Buyback, they said $0 LMAO. the Mogul is still $549.99 on their website too, wth...

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Previous Balance $678.40

Oct 17 Billing Related Adjustment -$35.31

Payment on Sep 22 -$43.87

Payment on Oct 14 -$43.87

New Charges

Charges (###) ###-###

Sprint Employee Referral Fair and Flexible - 500 Anytime Minutes Included $0.00

Sprint Employee Referral Fair and Flexible - 500 Anytime Minutes Included $30.00

Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00

Unl Shared Night&Wknd Min 5pm $0.00

Unlimited Incoming Minutes $0.00

3 Numbers, Any Network - Unlimited $0.00

Late Payment $27.61

EQUIPMENT PURCHASE -$588.49

Total Anytime Minutes Used (###) ###-#### 24

Sprint Surcharges $1.37

Government Fees & Taxes $3.87

Total Due $36.71

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Problem here is they gave me credit for the Touch replacement, and not my original Mogul.


Listed below are adjustments and credits that have been applied to ######### since your last bill.
Date
Description
Amount

10/24
ERROR - LATE FEE
-$27.61

10/24
EQUIPMENT ISSUE
-$386.49

10/24
Error
$974.98

10/22
EQUIPMENT ISSUE
-$974.98