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-   HTC Diamond (http://forum.ppcgeeks.com/forumdisplay.php?f=66)
-   -   Diamond retentions deals (http://forum.ppcgeeks.com/showthread.php?t=37307)

thegameksk 09-23-2008 04:34 PM
Re: Diamond retentions deals
 
Talking to ecare is getting me no where. They told me to call the insurance place and get a new touch for 50 and they will credit my account for the 50. Im tired of having a phone that every few weeks I need a new one. Anyone have any advice?

zagguru 09-23-2008 07:48 PM
Re: Diamond retentions deals
 
got my touch today

thegameksk 09-24-2008 11:30 AM
Re: Diamond retentions deals
 
How do you guys contact retentions?

rainfreak 09-24-2008 11:41 AM
Re: Diamond retentions deals
 
Call Sprint and tell the first person that you talk to that you are afraid that you are going to have to cancel your contract because of several issues. Believe me, you will get p***** to retentions quicker than you can imagine :)

exi 09-24-2008 07:27 PM
Re: Diamond retentions deals
 
Quote:
Originally Posted by rainfreak (Post 431101)
Call Sprint and tell the first person that you talk to that you are afraid that you are going to have to cancel your contract because of several issues. Believe me, you will get p***** to retentions quicker than you can imagine :)
Alternatively, use "cancel" at the voice prompt.

dicast 09-25-2008 01:28 PM
Re: Diamond retentions deals
 
I got 4 line with SERO. The last thing I wanna do is mention the word CANCEL, what if retention say "OK, you got it" then what?

Cicatrize 09-25-2008 02:50 PM
Re: Diamond retentions deals
 
Quote:
Originally Posted by dicast (Post 433097)
I got 4 line with SERO. The last thing I wanna do is mention the word CANCEL, what if retention say "OK, you got it" then what?
At that point, you hang up, then tell the next rep "the last guy hung up on me I think".
I've used it twice. lol

mr.squonk 09-25-2008 03:54 PM
Re: Diamond retentions deals
 
Quote:
Originally Posted by Cicatrize (Post 433210)
At that point, you hang up, then tell the next rep "the last guy hung up on me I think".
I've used it twice. lol
The funny thing is, you have to play games with them, because they play games with us! These "low level" reps' jobs are to give you as little as possible, when they start giving stuff away, their departments come down on them for it. Once you climb the ladder, you get someone who actually cares about the company, and are not audited for what they have to give away to keep you a customer. Then you can get some satisfaction! That's what I did, and I have a Diamond coming tomorrow (hopefully, if not monday).

Hafrust 09-25-2008 04:07 PM
Re: Diamond retentions deals
 
Quote:
Originally Posted by mr.squonk (Post 433288)
The funny thing is, you have to play games with them, because they play games with us! These "low level" reps' jobs are to give you as little as possible, when they start giving stuff away, their departments come down on them for it. Once you climb the ladder, you get someone who actually cares about the company, and are not audited for what they have to give away to keep you a customer. Then you can get some satisfaction! That's what I did, and I have a Diamond coming tomorrow (hopefully, if not monday).
It may not be right, but the man is correct.


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