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Old 09-12-2006, 12:56 PM
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ActiveSync will not start



I just got my shiny new PAC6700 and ActiveSync will not run at all!

It tries to start (I see it in task manager) and then shuts down. I have tried to uninstall/reinstall with no luck.

I have checked out the event viewer (Windows CEP) and found this DCOM error that can't start one of the ActiveSync components:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 9/12/2006
Time: 9:05:15 AM
User: LHI\rash
Computer: IBM-RASH
Description:
The server {ED081FA25-6A77-4CA89-B6BA9-CA6EAE5CA582ECU1} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Can someone PLEASE help?

Thanks much!
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Old 09-12-2006, 01:46 PM
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which version of activesync are you using? try downloading 4.2 from ms and install that see if it helps
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Old 09-12-2006, 02:41 PM
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Started with 4.2
+ Windows XP SP2 (On a domain)
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Old 09-12-2006, 04:19 PM
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is it giving u an error code? if so what is it? Are u running a firewall, cause these are big on causing issues.
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Old 09-13-2006, 05:40 AM
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Got it!!

Just so you know....

I have a laptop that is connected to a work domain. The more searching that I did, the more the error codes in the event viewer was pointing me in the direction that the problem was related to a corrupt security policy from the network but...

Just for shits and giggles, I tried a few things including removing IE7 (latest version) and BAM! Everything was right in the world. It seems that with the install of IE7, it disables a lot of back end functions like installs being able to register a DCOM object like ActiveSync (and others). YIPPEE!!
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Old 09-13-2006, 01:11 PM
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I've been having intermittent trouble where either ActiveSync 4.2 won't connect or I get a USB Device Not Recognized error message when I put my 6700 in the cradle. Any suggestions about where to look for causes.

Sometimes after the not recognized error, I can get it to work by unplugging/replugging the USB cabel, but not always. Soft reset didn't help either.
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Old 09-13-2006, 01:14 PM
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I've been having intermittent trouble where either ActiveSync 4.2 won't connect or I get a USB Device Not Recognized error message when I put my 6700 in the cradle. Any suggestions about where to look for causes.

Sometimes after the not recognized error, I can get it to work by unplugging/replugging the USB cabel, but not always. Soft reset didn't help either.
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Old 09-13-2006, 08:42 PM
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I do get the unrecognized error and unplugging and then replugging it in always solves my issues.
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Old 09-14-2006, 12:54 AM
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yeah, and when that doesnt work , just soft reset the ppc and try it again....that usually works for me
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Old 09-15-2006, 05:30 PM
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argh--I'm pulling my hair out.

Sometimes ActiveSync works perfectly but latley I've been getting either:
-USB device not recognized
-Synch failure
-unable to connect to device

-Soft reset & unplugging the USB acble helps sometimes but not always.
-Reinstalled ActiveSync
-deleted the pairing in ActiveSync & created a new one
-the activeSync troubleshooter passed all the tests
-the MS website said sometimes the problem can be from a missing repl.dat file in the Profiles folder, but I don't have that folder or that file in my ActiveSync folder.

What else should I do?
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