PCS VISION USER NAME/ PASSWORD

[tek2tirado]

im havin trouble connectin to the net
im gettin error 67
and i dont seem to find where to update my account

i was just on the fone wit a tech and she said to do a hard reset .... cuz she was takin me threw some steps but i guess the 3.5 is alil diff ... i just played dum and told her what she was tell me wasnt workin

she said to dail ##3282#
and that didnt work

then she tried to send the update and my fone never got it

any of yall ever had this problem ?
help a brotha out

thanx