The same thing happened to me 31 days into using a new 6700. Sprint kindly told me that since I have insurance I could just replace it. This was not an option for me at that time. The principle of it was that I had only had this phone for 31 days and there was no way in heaven or hell I was reaching into my pocket that soon to pay for a replacement. Had this happened with 6-7 months of usage, then I'd have paid.

I went to several Sprint stores to have *cough* techs look at it, and thats exactly what I think each of them did - look at it!

11 frustrating phone calls later, I was finally able to get them to send me another one; without it costing me anything but my time.

Since then they have disconnected my service 2x's stating that they havent rec'd the broken 6700. :roll: Imagine that.

UPS tracking is my friend! :D

Hopefully the 6800 wont be plagued with the same dreaded headset jack issues.