Should I call Asurion???????? - Page 2

Hipkik · #11 (**permalink**) 04-25-2008, 04:19 PM

I just told the lady what was going on. did some trouble shooting. and gave me the option of new device sadly I wasn't offered the i760 though but the 6800 will be good. Now I have a new conumdrum. something happed today to the replacement! I was at school and of course the dredded holster sux and it drops from waist hight (im 5 8 ) and I assume its fine so I pop the battery back in and dont power it back on. of course now the white screen of death is here... should i tell asurion about the drop or say it was during shipping?

npstr2pointO · #12 (**permalink**) 04-25-2008, 09:19 PM

was your xv6700 under warrenty? did you buy it at the verizon place? because im getting one on ebay and if it breaks i would like to know what they will do

reeg420 · #13 (**permalink**) 04-26-2008, 08:29 PM

Ive dealt with asurion a couple of months ago...They are basically useless. I got a phone from them and it was all messed up.. They wanted me to jump through hoops to get another one from them. So I called sprint and they wouldnt even deal with that phone until after 30 days. Since asurion has a 30 day warranty. So I had to wait to deal with sprint. Needless to say after a while of back and forth with refurbed 6700's I got a brand new mogul getting sent to me in the mail. Hopefully get it Monday or Tuesday.

Hipkik · #14 (**permalink**) 04-26-2008, 10:09 PM

QUOTE=npstr2pointO;261035]was your xv6700 under warrenty? did you buy it at the verizon place? because im getting one on ebay and if it breaks i would like to know what they will do[/QUOTE]

i also got my first 6700 from ebay. i definitly say get wireless protection from verizon thru asurion. they cover just about everything. if it breaks start a claim online at phoneclaim.com and theyll send it next day thru dhl. doesnt matter wher u get it from

Hipkik · #15 (**permalink**) 04-26-2008, 10:13 PM

Quote:

Originally Posted by reeg420

Ive dealt with asurion a couple of months ago...They are basically useless. I got a phone from them and it was all messed up.. They wanted me to jump through hoops to get another one from them. So I called sprint and they wouldnt even deal with that phone until after 30 days. Since asurion has a 30 day warranty. So I had to wait to deal with sprint. Needless to say after a while of back and forth with refurbed 6700's I got a brand new mogul getting sent to me in the mail. Hopefully get it Monday or Tuesday.

wow sorry to hear that. with mine they asuron lady did one troubleshoot with the refurb and then said that i needed a new device and gave me my choices. and it comes monday.

unsouled · #16 (**permalink**) 04-30-2008, 07:20 PM

Quote:

Originally Posted by Hipkik

wow sorry to hear that. with mine they asuron lady did one troubleshoot with the refurb and then said that i needed a new device and gave me my choices. and it comes monday.

Sounds like you're lucky. I just called in my claim with asuron for my verizon 6700. When I asked her if I was receiving a refurb or a brand new phone, she told me that she didn't know, but that they have both refurb and new 6700s in stock. I was kinda hoping they would send me a defunct refurb so I could jump through some hoops and maybe get a free upgrade, but if they have new ones in stock, it makes me think they'd just send me a new 6700.

Hipkik · #17 (**permalink**) 05-05-2008, 04:45 PM

I find it hard to believe they have new 6700s hmmm. one thing i did notice in EPST they don't input the refurb date make me wonder. btw im on my 2nd 6800 already