Re: All refurbs on back order??
 

That's pretty much exactly what happened to me. They claimed to "have" a touch replacement even though the unit is backordered. So I have to go back into the store for a fourth time next week.....

Re: All refurbs on back order??
 

Call this guy, tell him the whole messy story--oh, and tell him hello from me:
Adriano, Jerry - Customer Experience Executive | 913-762-8080 | jerry.adriano@sprint.com

You may also look at my thread here or some additional options: http://forum.ppcgeeks.com/showthread...=Jerry+adriano

Have a blessed day,
-TOV

Re: All refurbs on back order??
 

yawn.. it's all the fraudulent activities that's been going on. and the implosion of people bricking their phones. and of course you have htc just not making phones fast enough.

Re: All refurbs on back order??
 

I wouldn't doubt it but what can we do about it, I myself would never consider anything of the sort...

Re: All refurbs on back order??
 

I had a silmilar problem and wrote ecare(dan@sprint.pcs) a very detailed letter expressing my frustration. I received a new Diamond via next day shipping.

Good Luck!

Re: All refurbs on back order??
 

to anyone having problems with their phones and are getting the run-around do this:email sprint and explain in a very detailed email what's going on and for goodness sakes,BE NICE.they will take care of you.