Innocent question at Sprint Store = Sprint scammed themselves

[boredandtattooed]

so im out running errands most of the morning... i know im about to pass a Sprint Store/Repair Center, so i decide to go in....

about a mouth ago i dropped my phone, little to no damage, including a small "crack"(not chipped or flaking) just above my Vol Up key... well it only took a few days for this crack to chip off completely... while very ugly if i wanted to show my phone off, i have 3 TPs, so i wasnt too concerned with repair or replacing...

so i swing into the store and ask to see a Tech... guy takes me right away... i show him my phone(pic below) and tell him i have TEP and wanna know if they have a TP their sending back and they'd switch the housing out for me... the dude goes to check and says they dont have any TPs back there, so id have to pay the deductable... i told him im not that interested, and figured id try my luck since i was driving by anyways...

now comes the funny part.... im about to turn for the counter to walk away, and another Tech comes out and tells me to hold on... he says "im pretty sure i can replace it for you, its coming up as a Known Issue"...

i couldnt help but chuckle... i broke it down for him real simple... i said let me guess its showing the Chrome Flaking Issue as the Known Issue... he said yes.. we both agreed, he even said it first, that this Obviously Wasnt Flaking, but a decent size Chip missing... i told him, im not here to scam anything, and made reference again to the hole in my phone, and that i was really just there to see if they'd switch the housing....

He says "I can replace that for you, itlll be here in 2-3 buisness days" and asked him for how much, he says " Your covered under your insurance, its FREE"


So see, i clearly tried not to scam Sprint.... there is no reason why i shouldnt have to pay a deductable if i wanted the whole phone switched out.... but hey, im not gonna complain LOL

im sure its refurbed, im a little nervous since ive been fortunate out of the 3 TPs i currently own, only one had any issues and it was the keyboard issue... the gave me a NIB no probs.. ive been reading plenty of positive feedback along with the negative about refurbs, so im sure itll be ok regardless...

heres the pic with the chunck missin out of it.....