How to clear ESN (Verizon)

[dmiller21283]

I've read other posts about activating phones with bad esn's. My situation is just about the same as everyone else's. What I wanted to know is if there is any suggestions on dealing with Verizon specifically.

I have an htc incredible that had a busted screen. I got the phone from a friend who's mom quit paying the bill. The service has been shut off for awhile. Will I just have to have his mom call and register a different esn on that account? I didn't know if they would let them do that since the account is past due.