Spint Repair or warranty?

AlexSelect · #1 (**permalink**) 07-07-2010, 12:16 PM

I have a TP2, and the touch screen is not responding well. This is most likely due to the rather large scratch it incurred over the weekend. Is it even worth going to a Sprint repair store and having them look at it? Or should I just do a warranty exchange via phoneclaim?

**[sammich]** · #2 (**permalink**) 07-07-2010, 12:20 PM

I deleted your duplicate thread as requested

**[sammich]** · #3 (**permalink**) 07-07-2010, 12:41 PM

Ah, silly me, I didn't even read your question to see if I could help out!

Personally I would go into Sprint, tell them what happened, and see what they can do for you. Its worth a shot. Sometimes the reps are really friendly and can help you out with stuff like this.

Best case scenario: They replace your phone for free
Middle case scenario: They repair/replace the screen
Worst case scenario: They tell you to make an insurance claim

AlexSelect · #4 (**permalink**) 07-07-2010, 01:39 PM

Quote:

Originally Posted by [sammich]

Ah, silly me, I didn't even read your question to see if I could help out!

Personally I would go into Sprint, tell them what happened, and see what they can do for you. Its worth a shot. Sometimes the reps are really friendly and can help you out with stuff like this.

Best case scenario: They replace your phone for free
Middle case scenario: They repair/replace the screen
Worst case scenario: They tell you to make an insurance claim

Thank you!

**Mojary** · #5 (**permalink**) 07-07-2010, 03:29 PM

if you go to the store, hopefully you do get a nice rep and will just do a phone swap under warranty.

AlexSelect · #6 (**permalink**) 07-08-2010, 09:13 AM

Quote:

Originally Posted by [sammich]

Ah, silly me, I didn't even read your question to see if I could help out!

Personally I would go into Sprint, tell them what happened, and see what they can do for you. Its worth a shot. Sometimes the reps are really friendly and can help you out with stuff like this.

Best case scenario: They replace your phone for free
Middle case scenario: They repair/replace the screen
Worst case scenario: They tell you to make an insurance claim

Quote:

Originally Posted by Mojary

if you go to the store, hopefully you do get a nice rep and will just do a phone swap under warranty.

They did...thanks!

**Mojary** · #7 (**permalink**) 07-08-2010, 03:48 PM

that's cool. glad it worked out for you my friend.