Re: Sprint premiere accounts and main phone lines!!!
 

I am having this same issue, my contract is suppose to be up in September. I talked to them last month about my account and thats when I found out that they had the newer line as the primary. Hopefully they get it all figured out because want my EVO in September.

Re: Sprint premiere accounts and main phone lines!!!
 

Solution:

Commandeer your daughter's phone, politely explain that her number has now changed, hand her the TP2, and then upgrade to an EVO. :)

Re: Sprint premiere accounts and main phone lines!!!
 

Is there any way to check this online on sprints website? I have been looking around with no luck and there chat system seems to be down right now.

Re: Sprint premiere accounts and main phone lines!!!
 

When you look at your account online you will see the "main/premiere" phone as the phone with all the charges and the next line will have the services without charges because second line is free, and the any subsequent phones on the plan will have the 19.99 charge plus all the fun tax and stuffs on each. Thats how you'll know what is the "premeire" line.

How this worked for me was I had a Sprint account single plan. I switched to family plan and added one line. Rather than my original account being the Premeire it defaulted to the new number. I didn't know... Go on a year or two and I have added 2 more lines to the family plan, the original (2nd) Premeire line is still Premiere... I didn't realize this at all.

So when I read about this same situation in April I emailed customer care and said how confused I was that the wrong number was listed. They quickly replied and agreed to swap the Premiere "back" to my number which was teh original single account, but yes, it would have to be active for 3mos. Well, for me the 3mos was July 1, which coincidentally would have been my 1yr/premeire date anyway so I was OK with that.

Then I want the Bold to upgrade my Tour (Blackberry) and I called to beg an early renewal. That took some talking (to telesales supervisor) but with the ammunition of Customer Care who offered that telesales could, should and would upgrade me early since I was a customer in good standing, etc... I got my upgrade May 16, and my next eligibility I was politely informed will be May 16, 2011. :mrgreen::mrgreen:

Long story short, play the card that your lines were bumbled around and you didn't realize it until it was too late to do something about it in time for the EVO and could they make an exception. :)

Re: Sprint premiere accounts and main phone lines!!!
 

Glad to see this has happened to other people and not just me. :) I guess I can't get past the part of why they change the primary number to the newest line! If I have had one number/account for 15 years, then add a new line, I would think they would want to keep the primary number the same while the whole account is active.

Secondly, since I am a premiere customer, I don't think I should have to wait 3 months before I can use my upgrade. I guess I'll have to ask them why they changed the main number to the newest number. I surely didn't tell them to. Hopefully at minimum, I can get an upgrade in september, a year after I got my TP2. It would be awesome if they would allow me to bump my upgrade up a few months like I here some are saying. Have any of you guys had sprint move your 12mo upgrade up to like 9 or 10 months?? I see people in the TP2 forum saying sprint allows their reps to bump up one line a year or so.

Re: Sprint premiere accounts and main phone lines!!!
 

Thanks, now I got to get that fixed, after looking at my bill they got it all out of wack.

thanks again.

Re: Sprint premiere accounts and main phone lines!!!
 

Yeah, they moved my line to the premiere(which I won't be on for 2 more months), I am due for my upgrade in july anyway, so I want to move it back to my wifes line. That way she will be due in October.

She is happy with her boring flip phone, and that means if a good phone comes out in october, she can upgrade and I can put the phone on my account...

Re: Sprint premiere accounts and main phone lines!!!
 

Yeah, I'm a print customer for 14 years and Sprint has done that to me about 3x, the last time was Oct 09. I let the rep know the error and it was corrected while I waited on the phone took her about 5 minutes to correct but it was done....no worries

Re: Sprint premiere accounts and main phone lines!!!
 

Hope it works out for you all. Glad my story can help. Biggest thing is to be polite, curious inquiry, then firm in your request.

Re: Sprint premiere accounts and main phone lines!!!
 

ten years and ive had four lines at one point and never has my line been bumped off for a new line.. sumone must have screwed up