[GODZSON]

Sad to say but its not considered a phone issue under service and repair, its a cosmetic defect and if you have TEP & ESRP you will not need to pay.. It also depends on how the Eticket was entered into the system cause there are a few selections that it can go under so if entered as broken/cracked housing it will charge you $119. At this time so far all requests for a Touch Pro replacement comes in refurb, sometimes it would depend how many times the system sees requests for replacement and allows us to choose a new Touch Pro. Just some insight from the Sprint Repair side.

God Bless