[t0mmyr]

back when the touch pros were backordered from sprint they had me go through asurion and issue credits for my account, i got 2 new touch pros that way and returned my old ones (i kept the batteries too) and got brand new retail kits. recently my wife lost her touch pro and after a week of looking for it we gave up so i called them up and told them it was lost, they sent me a brand new retail kit overnight after paying the (now) $100 deductible, i dont know who told you its $50 but its $100 for any smartphones now

in the past i used esrp to replace a defective tp and i got sent a refurb, no problems with the refurb except that the lower call/end buttons click loudly but its been working just fine since i had it, unless i loose it i wont need to call asurion, if u break your phone or drop it in the toilet and tell them that they will just send u a bare phone (and perhaps a battery depending on the situation if its bad), if u tell them u lost it then they have to at least send a complete phone and battery and it just depends on their current inventory if u will get a new box or a refurb set