[ian3047]

You will most likely get a refurb. If you read on here lots of people get only refurb duds now, somtimes several. The online advanced exchange gave me several, and so did tech support. The local store they suggested I go to is a scam and owned by a third party. Even when sprint tells them it should be free exchange he will tell them he won't do anything for less than $50, that's the standard fee. Then on a touch pro he says he will have to send it off. This was a sprint offical repair center that they sent me to, that I didn't do business with.
If I hadn't finally got to speak with an sprint executive who called me out of the blue my ninth phone wouldn'tt have been a new in box touch pro.
Their is a major break down in the system with sprint, and warranty claims, and satisfaction.