Quote:
Originally Posted by scrambler7
anyway, long story short, i don't think sprint gets a fair shake. i have zero problems with them as a carrier and i think the people that do have problems with them are likely to exaggerate them because, well, that's the cool thing to do. they are probably more likely to excuse another network for those same problems, chalking it up to a fluke or an annoyance, whereas with sprint it turns into a diatribe.
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I worked as a manager in a customer service call center for about 6 years. From the personal experiences I have had with Sprint, and from things I have read, I can tell you that they are a customer service nightmare.
That being said... the other carriers are worse... Verizon being the absolute a-hole of the customer service universe, wireless and beyond (again from personal experience and my room mates are Verizon reps, and agree with me on this).
Wireless carriers are all horrible because they know they have you in a contract and they will treat you badly because they know most of us aren't going to break contract to switch carriers.
I guess what I am saying is that, IMO, Sprint is the lesser of the evils.