Quote:
Originally Posted by wesscoggin
I had the same problem with my VZW TP about 2 weeks ago. started with a small rectangle on friday. The touch screen still worked. On Saturday evening it was a 1.5"x2.5" rectangle and the touch screen stopped working all together. You don't realize how much you use the touch screen til you don't have access to the start button or the soft buttons any longer. I had to explain it to a couple techs before I finally got them to send me a rplacement. They said it was going to be a refurb but a NIB TP showed up a couple days later.
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That doesn't mean it's really a new phone. They repackage the refurbs. From your dialer, hit ##778# (at least that's what it is for Sprint). This will bring you to the ESPT screen. Go to View and there will be 2 lines for Refurb. One to tell if it was refurbed and the other for the date it was refurbed. This is the only real way to know.