if you try to do advanced exchange, you Might get charged... but TEP replacement through asurion will replace anything.. you can run it over, drive a nail through it, shatter the screen, anything you want and theyll replace it.......for the deductable of course..
did you do the self service?? or just call sprint? heres from advanced exchange:
As a condition of use for the Self Service phone replacement option, please agree to the following requirements:
- I am able to provide my account PIN (Personal Identification Number), my wireless phone number and the electronic serial number from the label on the back of my phone.
- My phone has been active for more than 30 days and is currently displaying a defect.
- My phone will power on.
- My phone has not been exposed to liquid, moisture, or physical damage beyond normal wear and tear.
- My phone has not been reported as lost or stolen.
- I am not able to resolve my phone issues using the online troubleshooting link.
NOTE: Should you agree to these requirements and your phone is later found outside these requirements during Sprint's full diagnosis, additional fees may apply. This phone replacement option provides replacement phones only. If you are experiencing problems with your charger or battery, please select Find A Store at the bottom of the screen to find the closest Phone Repair Center for a complete diagnosis of your phone issue.
....so if you did this they may look at ur damage and say it caused it... you cant argue them wrong really, its your word against their evidence ya know... hope u get it though, cuz ive had to exchange for same keyboard issue...
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***whats the ESN thing for chrome chipping all about? that seems pretty stupid, arent all the phones equally made like crap?