Thread: Sprint Asurion Fraud !! Must read!!!
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Old 06-13-2009, 05:27 PM
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Re: Sprint Asurion Fraud !! Must read!!!
Quote:
Originally Posted by Exil3d View Post
Ok.... this afternoon about 1pm, I got a email from sprint saying my account was successfully updated. I said."huh"? The email ready my pin was successfully changed. So I called Sprint to ask them about it and they said someone called in and verbally requested a PIN change. She said the person knew my security answer and so they were allowed to go further and rest the pin to 555555. I said... "I never made a call and its a fraud". So. we did a new pin and a new security question. Then she said that its strange and she has never seen this happen. She advised me to keep an eye on my account for any suspicious activities. SO I figured its just a error on their system and thats it. She was about to hang up and I said.."BTW what my bill right now?" She said it was 278.87 I said "WHAT!". I said I just paid my usual 87.84 for 2 phones on SERO. 30+30+7+7+14 sales tax. She said... "Oh.. it just that you just entered your new months bill and this is the total. I said "It should be 87 like usual, whats the extra 200$ for? She said.... that a Asurion charge. I said. Asurion charge for what? She said that I made a claim on MAY 21 for my 2 lines. I said HUH!!!!!!!!!! I have my phones forever and never made a claim. Thats when the fun starts!!!!! SO anyways..... someone got my security question answer and with that they changed my PIN and with that they placed a order for 2 phones. SO now Asurion is gonna call me in 72 hours for questioning. Has anyone had this issue?



BTW.. i google it and found this over at SU and they had the same thing happen So I am not alone. EVERYONE ... look at your bills!!!!!!

http://www.sprintusers.com/forum/sho...d.php?t=144983
exact sequence happened to me in January or February. I even called about the email saying my account was updated and the guy said oh you just get that when they do a random check on accounts etc... I was like that doesn't make any sense since the only times I've ever gotten these emails is when I made a change. So reset all my passwords and personal questions.. 6 or 8 wks later I have a $50 charge on my bill.. called in and was told it was my asurion order for replacement phone.. .yeah um NO. I had to call Assurion to get the credit back and have the "order" erased from my allotted count. Since I've never had a phone replaced I had no problem getting them to do this but yeah, this must be how they can sell these phones "new" on ebay.
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