[strra]

the advanced smartphone tech support is sending me a new one and i have 15 days to send back mine. i'm just hoping i don't see a $100 charge on my account because of the ding.
like i said, i'm positive the fall didn't cause the keyboard problem because i used it for a long time afterward with no issues whatsoever. it just started a few days ago. maybe if i do get the charge, i'll call *2 and straight away ask to talk to a supervisor, then explain that to them... can't hurt to try, huh?