Quote:
Originally Posted by rushco
A picture would help a lot. I got out of my car with my phone on my lap and then I would watchd it fly and hit the ground hard. After doing that 4 or 5 times I had to get a replacement. My chrome was peeling off and I had some dings. Sprint replaced it no questions asked.
I don't think they will have a problem.
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i'm actually in the process of trying to take a picture (i was going to edit the post) but unfortunately the only camera i have besides the phone itself is a webcam... and i can't even make out the pictures myself let alone anyone else... so i'll post a picture when i can
thanks for the response though!
Quote:
Originally Posted by ahawke01
As long as the ding is small then they will swap it. They will attempt to run a test on the phone first to see what is wrong so if you have any ROM that is not sprint I would suggest to make it factory again and I think you will be fine. The store is really great about swapping out messed up equipment and if it is deemed that you caused it if you have the insurance you can pay a 100 dollar deductable and they will send you another one right out.
I would take the phone in and tell them what the problems you are having are and they will more than likely just start working on the phone and offer to replace it if it is not working correctly.
Good luck and dont be nervous because you have options within Sprint to get it either fixed, replaced, or advanced exchanged.  |
long time ago i was having problems with a phone (i had tep and everything) and when i brought it in, they opened up the back and said "water damage" and handed the phone back to me. wouldn't even look at it. (i didn't drop it in water... the only thing i could think was steam from the shower or something)... so i'm just afraid that i'll bring it in and they'll say "you dropped it. that's why the keyboard doesn't work."... *shrug* maybe i'm being paranoid :P